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- Tasks: Be the go-to person for adult social care enquiries and support the community.
- Company: Join a dedicated team at County Hall, Oxford with a focus on social care.
- Benefits: Earn £17.29 per hour with a hybrid working model and flexible hours.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and ability to handle sensitive information.
- Other info: Initial 3-month contract with potential for growth in a supportive environment.
The predicted salary is between 13 - 17 £ per hour.
Pay: £17.29 per hour
Contract: Initial 3-month contract, starting ASAP
Location: Hybrid (County Hall, Oxford) – 1–2 days per week onsite
Working Pattern: Tuesday and Wednesday hybrid requirement
About the Role
We are seeking a Specialist Customer Service Officer to act as the first point of contact for adult social care enquiries. This critical role involves engaging with the public and liaising with partner agencies including medical professionals, police, and fire and rescue services. You will handle complex and sensitive information such as emergency service reports, safeguarding referrals, bed leaver reviews, and assessments for disability aids. You will also provide signposting to relevant Oxfordshire services in line with the Oxfordshire Way. The post requires confident navigation of multiple health and social care systems to ensure accurate, timely, and effective service delivery.
Social Care Customer Service Officer in London employer: 4 RECRUITMENT SERVICES
Contact Detail:
4 RECRUITMENT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Care Customer Service Officer in London
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and the types of enquiries you’ll be handling. This will help you speak confidently about how your skills match what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to convey information clearly and empathetically is crucial. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Social Care Customer Service Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Social Care Customer Service Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves engaging with the public and liaising with various agencies, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to handle complex information effectively.
Highlight Relevant Experience: If you've worked in social care or a similar environment before, make sure to mention it! We love seeing candidates who have experience dealing with sensitive information and navigating health and social care systems. It shows us you're ready for the challenges of the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at 4 RECRUITMENT SERVICES
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Social Care Customer Service Officer. Understand the types of enquiries you might handle and the importance of liaising with various agencies. This will show your potential employer that you're not just interested in the role, but that you’re prepared for it.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This role involves engaging with the public and understanding complex information. Show that you can listen carefully and respond thoughtfully to questions, which is crucial for effective communication in this position.
✨Show Empathy and Understanding
Since you'll be dealing with sensitive information, it's important to convey empathy during your interview. Share examples from your past experiences where you've handled difficult situations with care and compassion. This will highlight your suitability for a role that requires a human touch.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team you'll be working with. This not only shows your interest but also helps you gauge if the company culture aligns with your values. Questions about how they handle safeguarding referrals or work with partner agencies can be particularly relevant.
