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- Tasks: Be the first point of contact for adult social care enquiries and provide essential support.
- Company: Join a dedicated team making a difference in the community.
- Benefits: Earn £17.29 per hour with a hybrid working model and flexible hours.
- Why this job: Make a real impact by helping those in need while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Initial 3-month contract with potential for extension.
Pay: £17.29 per hour
Contract: Initial 3-month contract, starting ASAP
Location: Hybrid (County Hall, Oxford) – 1–2 days per week onsite
Working Pattern: Tuesday and Wednesday hybrid requirement
About the Role
We are seeking a Specialist Customer Service Officer to act as the first point of contact for adult social care enquiries. This critical role involves engaging...
Social Care Customer Service Officer employer: 4 RECRUITMENT SERVICES LTD
Contact Detail:
4 RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Care Customer Service Officer
✨Tip Number 1
Make sure you know the ins and outs of social care! Brush up on relevant policies and procedures so you can chat confidently about them during your interview. It shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Social Care Customer Service Officer. This will help you articulate your problem-solving abilities and show how you can handle tricky situations with ease.
✨Tip Number 3
Network like a pro! Connect with current or former employees in similar roles on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Social Care Customer Service Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Social Care Customer Service Officer. We want to see how you can engage effectively with adult social care enquiries!
Showcase Your Communication Skills: Since this role is all about being the first point of contact, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you've got experience in customer service or social care, make sure to bring that to the forefront of your application. We love seeing how your background can contribute to our team and the community we serve.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 4 RECRUITMENT SERVICES LTD
✨Know Your Stuff
Make sure you understand the ins and outs of adult social care. Brush up on common enquiries and the services offered. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Officer, communication is key. Prepare examples of how you've effectively handled customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations. Think about potential challenges you might face in this role and prepare your responses. This shows that you can think on your feet and are ready for the job.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask. This could be about team dynamics, training opportunities, or the tools you'll be using. It demonstrates your enthusiasm and helps you gauge if the role is right for you.
