At a Glance
- Tasks: Provide top-notch admin support to patients and colleagues in a healthcare setting.
- Company: Join 3VHealthcare Ltd, a trusted NHS partner since 2008.
- Benefits: Gain valuable experience in a supportive team environment with flexible working options.
- Other info: Opportunity for personal development and career growth in healthcare.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs including English and some admin experience required.
The predicted salary is between 24000 - 36000 € per year.
3VHealthcare Ltd have been commissioned by the NHS since 2008 and are graded as 'Good' with areas of outstanding by the CQC. We are looking for an Administration Assistant to join our busy team based in Chapel-en-le-Frith and providing support to outpatient clinics within Derbyshire and Cheshire. The successful applicant will work within the business providing high quality administration support to patients and colleagues. The post holder will work closely with the Service Managers, Clinicians and other administration staff to ensure our patients experience a safe and smooth pathway through the service. Please be aware that this role is not eligible for visa sponsorship. Applicants must already have the legal right to work in the UK.
Main duties of the job
The post holder will work within the organisation providing high quality administration support across all aspects of the business. They will be responsible for a range of duties from processing referrals to arranging appointments, clinic preparation and outcomes and dealing with general enquiries. The post holder will also be required to contribute to the improvement and development of the service.
About us
3VHealthcare Ltd has been delivering high quality patient care commissioned by the NHS since 2008. Services include the provision of consultant led outpatients, minor surgical and diagnostic procedures for NHS patients in Derbyshire and the surrounding areas. The organisation was created by local GP Practices with the aim to provide excellent, local care in a wide range of specialities.
Job responsibilities
- Welcome patients, relatives and other visitors to clinics providing clear instructions and information regarding their appointments.
- Provide help and advice to patients in clinic settings and over the telephone.
- Assist with management of office answerphones and action or escalate tasks as appropriate.
- Register Patients accurately onto the Patient Administration Systems.
- Action and process referrals received via email and the NHS e-referral service.
- Book, adjust and cancel patients appointments as required.
- Regularly undertake telephone contact to confirm appointments with patients.
- Assist service managers with input of data and associated administration tasks as required.
- Upload dictations to allocated typing services.
- Upload documents to the patient administration system.
- Ensure all stock levels are maintained and accurately recorded.
- Arrange further investigations at Hospitals when required.
- Book and cancel clinic rooms at host locations.
Communication
- Understand the roles and responsibilities of all team members to ensure appropriate, effective and timely communication of information.
- Adhere to the organisations Data Protection Policies at all times when communicating with patients, carers, colleagues and outside providers.
- Deal sensitively with patients and carers, providing appropriate support, information and advice.
- Ensure accurate and secure record keeping using approved systems.
Quality and Service Improvement
- Assist in the management of waiting list times and improved access to the service.
- Report any concerns regarding standards to an appropriate manager or the Board of Directors.
Personal development and education
- Develop the scope of his/her skills to meet the needs of the service and undertake any necessary training required due to the changing needs of patients and the service.
- Share knowledge and assist in the orientation of new members of staff.
- Actively participate in staff meetings to promote development of the organisation.
- Actively participate in regular Personal Development Reviews.
Person Specification
- Evidence of continued professional development.
- Knowledge of professional issues and innovations in clinical practice.
Personal Qualities
- Flexible with regard to working arrangements to suit the demands of the service.
- Performs well under pressure.
- Full clean UK drivers license. Employees must have insurance on their vehicle policy for Business use.
- A team worker who can demonstrate a collaborative approach to teamwork.
Skills
- Able to communicate effectively with all members of the team.
- Familiarity with medical setting.
- Ability to work without direct supervision.
- A high standard of inter-personal skills.
- Ability to prioritise workload.
Experience
- Administration work based experience.
- Must be able to work on own initiative as well as within a team.
- Hospital or healthcare work based experience.
- Dealing with patients and/or public.
Qualifications
- 3 GCSEs or equivalent (including English).
- IT skills (e.g. Microsoft office package).
- Health and social care training or work based experience.
- IT skills (e.g. EMIS or other patient administration systems).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administration Assistant employer: 3VHealthcare Ltd
3VHealthcare Ltd is an exceptional employer, offering a supportive work environment in Chapel-en-le-Frith where you can make a meaningful impact on patient care. With a strong focus on employee development and a collaborative culture, staff are encouraged to grow their skills while contributing to the continuous improvement of healthcare services. Join us to be part of a dedicated team that values quality, compassion, and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at 3VHealthcare Ltd. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for administration roles. Think about how your skills match the job description and be ready to share examples of your experience.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the team, let them know why you're excited about the role and how you can contribute to improving patient care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at 3VHealthcare Ltd.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administration Assistant role. Highlight your relevant experience in administration and any skills that match the job description, like communication and organisation.
Show Your Passion:Let us know why you want to work with 3VHealthcare Ltd! Share your enthusiasm for providing high-quality patient care and how you can contribute to our team. A personal touch goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experiences without having to sift through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 3VHealthcare Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Assistant at 3VHealthcare Ltd. Familiarise yourself with tasks like processing referrals, booking appointments, and managing patient enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Administration Assistant, effective communication is key. Prepare examples of how you've successfully communicated with patients or colleagues in previous roles. Be ready to discuss how you handle sensitive situations and ensure clear information flow, as this will be crucial in your new position.
✨Demonstrate Your Team Spirit
3VHealthcare Ltd values teamwork, so be prepared to talk about your experiences working collaboratively. Think of specific instances where you contributed to a team project or helped a colleague. Highlighting your ability to work well with others will show that you're a great fit for their busy environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
