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- Tasks: Manage client accounts and enhance relationships while ensuring smooth booking processes.
- Company: Join 3t, a global leader in innovative training solutions across various industries.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a mission to empower the workforce of the future with cutting-edge training.
- Qualifications: Experience in account management or customer service, strong communication skills required.
- Other info: Work in a collaborative culture that values innovation and excellence.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At 3t, we are passionate about upâskilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together transforming training in the energy, and wider safetyâcritical sectors, combining cuttingâedge immersive technology with awardâwinning highâimpact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide. Together, we are training the workforce of the future. 3t Training Services is the UK's largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider utilities sectors including gas, electric, and water.
The Role: You will manage and develop relationships with a portfolio of nonâTMS clients, acting as their main point of contact for bookings, renewals, and dayâtoâday account support. You will also support inbound requests from nonâassigned clients, ensuring consistent and professional customer experience.
Duties and Responsibilities:
- Account Management & Client Engagement: Manage a portfolio of preâdefined nonâTMS business clients; Build strong, longâterm client relationships through regular proactive contact; Deliver client campaigns to increase engagement and booking volumes.
- Bookings & Administration: Ensure timely responses to all enquiries and booking requests; Manage purchase orders and resolve invoice queries efficiently; Support conversion from manual to portal bookings where appropriate.
- Revenue & Retention: Identify and support upsell and crossâsell opportunities; Monitor certificate expiry and proactively secure refresher bookings.
- Reporting & Systems: Produce monthly reports covering client activity, expiries, PO status, credits, and portal conversion.
The Person: At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence.
You will have:
- Proven experience in account management, customer service, or bookings administration within a B2B environment.
- Strong communication skills in all forms including written, oral, email, telephone, and presentation.
- Excellent organisational and time management skills.
- A positive attitude to dealing with people.
- Ability to use own initiative and pay close attention to detail.
- Ability to cope with competing demands and to prioritise tasks.
- Capable of working independently, and having responsibility as an individual, as well as being able to integrate and operate as part of a team.
Booking Account Manager in Aberdeen employer: 3t
Contact Detail:
3t Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Booking Account Manager in Aberdeen
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that applications alone can't.
â¨Tip Number 2
Prepare for interviews by researching the company and its values. Show them youâre not just another candidate; youâre genuinely interested in their mission and how you can contribute.
â¨Tip Number 3
Follow up after interviews with a thank-you email. Itâs a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, itâs a great chance to reiterate your enthusiasm!
â¨Tip Number 4
Donât forget to apply through our website! We love seeing candidates who take the extra step to engage with us directly. It shows initiative and interest in being part of our team.
We think you need these skills to ace Booking Account Manager in Aberdeen
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about empowering workforces and transforming training in the energy sector.
Tailor Your Experience: Make sure to highlight your relevant experience in account management or customer service. We want to see how your skills align with our mission at 3t, so donât hold back on those specific examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at 3t
â¨Know Your Stuff
Before the interview, make sure you understand 3t's mission and values. Familiarise yourself with their training services in the energy sector and how they empower workforces. This will show your genuine interest and help you connect your experience to their goals.
â¨Showcase Your Communication Skills
As a Booking Account Manager, strong communication is key. Prepare examples of how you've effectively managed client relationships or resolved issues in the past. Be ready to demonstrate your ability to communicate clearly and professionally, whether in person or over the phone.
â¨Be Proactive and Detail-Oriented
Highlight your organisational skills by discussing how you manage competing demands and prioritise tasks. Share specific instances where your attention to detail made a difference, especially in bookings administration or account management.
â¨Embrace Collaboration
3t values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Think of examples where you contributed to a teamâs success or helped solve a problem through collaboration. This will align well with their emphasis on innovation and excellence.
