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For Companies At a Glance
- Tasks: Lead process improvements and onboard new contracts in Managed Services.
- Company: Join 3t, a global leader in training for energy and safety-critical sectors.
- Benefits: Enjoy a competitive salary and the chance to work with cutting-edge technology.
- Why this job: Be part of a dynamic team focused on innovation and excellence in workforce training.
- Qualifications: Proven success in improvement processes and strong client management skills required.
- Other info: Position available in Aberdeen, Montrose, or Newcastle; full-time permanent role.
The predicted salary is between 51000 - 51000 £ per year.
3t is currently looking to recruit a 3t Managed Services Manager - Improvements and Onboarding on a permanent contract located in Aberdeen, Montrose or Newcastle, UK.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide. Together, we are training the workforce of the future. 3t Managed Services is the leading provider of global training and competency management services with many of the world’s leading Oil and Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety.
The Role
The 3t MS Manager of Improvements and Onboarding role is responsible for successful delivery of process improvements within the MS operations and onboarding new contracts. The role interacts with the full journey of MS operations with a view to improvements in overall process, onboarding and MS operations.
- Collaborate with MS operations teams to develop and deliver process improvements
- Support delivery on customer and internal KPI’s for MS
- Focus on system efficiency and continuous improvement
- Overall responsible to manage the introduction and onboarding of new clients
- Structure plans to improve cost efficiencies to reduce admin in TMS processes
- Interface with 3t and external stakeholders to deliver system improvements on time
- Manage overall roadmap for improvements within the MS team
- Support the team to deliver excellent communications to the clients through weekly, monthly, and quarterly reviews
- Internal liaison with departments to ensure and implement process improvements
- Lead on process mapping and lean methodology of MS process, i.e., value stream mapping
- Responsible for the continuous development and implementation of supplier portal with vendor stakeholder engagement
- Subject Matter Expert on change and process improvement cycle
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence.
You will have:
- Proven success in a previous role
- Knowledge and track record of putting in place improvement processes
- Strong client/account management skills
- High level of business acumen
- Experience in coaching teams
- Strong analytical approach to turn data into insights
- Lean Six Sigma qualified (desired)
Other Requirements:
- Strong communication and interpersonal skills
- Excellent organisational and time management skills
- A positive attitude to dealing with people
- Capable of hands-on problem-solving, with ability to generate ideas and solutions
- Ability to use own initiative and delegation of tasks to team
- Ability to cope with competing demands and to prioritise tasks
- Capable of working independently and having overall responsibility for a division
- Think clearly under pressure and ability to remain calm during busy periods
Job Types: Full-time, Permanent
Pay: £51,000.00 per year
Managed Services Manager - Improvements and Onboarding employer: 3t | Training Services
Contact Detail:
3t | Training Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Manager - Improvements and Onboarding
✨Tip Number 1
Familiarise yourself with Lean Six Sigma methodologies, as this role values process improvement. Consider taking a short online course or reading up on case studies to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the energy and safety-critical sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the challenges they face, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and implemented process improvements in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Research 3t's recent projects and initiatives in training and competency management. Being knowledgeable about their work will not only impress during interviews but also help you align your answers with their values and goals.
We think you need these skills to ace Managed Services Manager - Improvements and Onboarding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Managed Services Manager role. Focus on your achievements in process improvements, client management, and team coaching.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for innovation and collaboration, as well as your understanding of the energy and safety-critical sectors. Mention specific examples of how you've successfully implemented process improvements in previous roles.
Highlight Relevant Qualifications: If you have Lean Six Sigma qualifications or similar certifications, be sure to mention them prominently. This will demonstrate your commitment to continuous improvement and analytical problem-solving.
Showcase Soft Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've effectively managed teams and communicated with clients to deliver excellent results.
How to prepare for a job interview at 3t | Training Services
✨Showcase Your Improvement Process Experience
Make sure to highlight any previous roles where you've successfully implemented process improvements. Be ready to discuss specific examples and the impact they had on operations.
✨Demonstrate Strong Client Management Skills
Prepare to talk about your experience in managing client relationships. Share how you've ensured client satisfaction and met KPIs in past roles, as this is crucial for the Managed Services Manager position.
✨Emphasise Your Analytical Skills
Since the role requires turning data into insights, be prepared to discuss your analytical approach. Bring examples of how you've used data to drive decisions and improvements in your previous positions.
✨Align with Company Values
3t values Innovation, Collaboration, and Excellence. During the interview, express how these values resonate with you and provide examples of how you've embodied them in your work.
