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For Companies At a Glance
- Tasks: Lead high-quality service delivery and manage client relationships in a dynamic environment.
- Company: Join 3t, a global training powerhouse transforming workforce training in energy and safety-critical sectors.
- Benefits: Enjoy a permanent contract with opportunities for professional growth and development.
- Why this job: Be part of a passionate team dedicated to innovation, collaboration, and excellence in training.
- Qualifications: Proven success in management roles, strong client skills, and experience in fast-paced environments required.
- Other info: Ideal for proactive leaders ready to mentor and guide junior team members.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
3t is currently looking to recruit a Senior Manager – 3t Managed Services on a permanent contract located in Aberdeen, Scotland.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
3t Managed Services is the leading provider of global training and competency management services with many of the world’s leading Oil and Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety.
The Role
The Senior Manager – 3t Managed Services is a key role in the delivery of high-quality services and proactive client relationship management. Day to day duties typically involve overseeing both the services for allocated clients as well as working closely with other Manager(s) and Managing Director- 3t Managed Services in providing overall service leadership across the 3t Managed Services function.
One of the key responsibilities is to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. Further key responsibilities are leadership and guidance of the more junior 3t Managed Services Team members as well as developing and maintaining key client relationships with applicable stakeholders.
Performance and Quality Management
- Support the MS leads by recommending methods of improvement and seeing that actions are implemented on time for service delivery improvements/ upgrades.
- Providing accurate and regular reports to the management on performance of the service delivery via PowerBI and other applicable 3t systems.
- Consistently review and monitor internal and client KPIs/ SLAs and proactively address any negative trend.
- Consistently monitor insource targets and make the MD proactively aware of any opportunities to improve on these.
- Support the MD and Team leads as required in leading teams, managing people, support staff recruitment, support performance assessment, training, and mentoring new starts and promotes.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
Technical Capabilities
- Supporting the TMS Improvement and Onboarding manager on system improvements, trouble shooting, investigating activities as required collaborating with transform and other internal functions.
- Use of systems, Microsoft tools, apps and services such as excel, teams, word, one drive, outlook, PowerPoint, SharePoint etc.
Meeting Support
- Providing the necessary support for monthly meetings and ensuring the ready availability of meeting resources, such as presentation software, slide packs and data.
- Support in educating the teams on the effective use of various 3T technology used frequently within the 3t Managed Services Function.
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:
- Proven success in a previous similar role
- Knowledge and track record of managing teams in a fast-paced environment with multiple & differing stakeholder KPI
- Knowledge of training service operations
- Experience of managing similar sized teams in a fast paced and ever-changing environment in leading both physical and virtual teams
- Strong client / account management skills
- Experience in managing and coaching teams
- Experience in dealing with third-party-provided services
- Operational ability in a diverse, large-scale environment
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Capacity to train and guide more junior team members
- Solid resource planning and problem-solving skills
- Readiness to demonstrate a proactive attitude
Other Requirements:
- Strong communication and interpersonal skills
- Excellent organisational and time management skills
- A positive attitude to dealing with people
- Capable of hands on problem-solving, with ability to generate ideas and solutions
- Ability to use own initiative and delegation of task to team
- Ability to cope with competing demands and to prioritise tasks
- Capable of working independently and having overall responsibility for a division
- Think clearly under pressure and ability to remain calm during busy periods
Senior Manager - 3t Managed Services employer: 3t | Training Services (UK)
Contact Detail:
3t | Training Services (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - 3t Managed Services
✨Tip Number 1
Familiarize yourself with the latest trends in training and competency management services, especially within the energy sector. This knowledge will not only help you understand the industry better but also demonstrate your commitment to staying updated, which is crucial for a Senior Manager role.
✨Tip Number 2
Network with professionals in the oil and gas, renewables, and public sectors. Attend industry events or webinars to connect with potential colleagues and stakeholders. Building these relationships can provide valuable insights and may even lead to referrals.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams in fast-paced environments. Highlight your experience in coaching and mentoring junior team members, as this aligns with the responsibilities of the Senior Manager position.
✨Tip Number 4
Prepare to discuss your approach to performance and quality management. Be ready to share strategies you've implemented in the past to improve service delivery and client satisfaction, as these are key aspects of the role at 3t Managed Services.
We think you need these skills to ace Senior Manager - 3t Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in managing teams and delivering high-quality services. Emphasize your track record in client relationship management and operational excellence, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development in the energy sector. Mention specific examples of how you've successfully led teams and improved service delivery in previous roles, aligning with 3t's values of Innovation, Collaboration, and Excellence.
Highlight Relevant Skills: Clearly outline your technical capabilities, especially your proficiency with Microsoft tools and systems like PowerBI. Discuss your experience with performance and quality management, as well as your ability to coach and mentor junior team members.
Showcase Your Problem-Solving Abilities: Provide examples in your application that demonstrate your hands-on problem-solving skills and your capacity to remain calm under pressure. This will show that you can handle the fast-paced environment described in the job listing.
How to prepare for a job interview at 3t | Training Services (UK)
✨Showcase Your Leadership Skills
As a Senior Manager, you'll be expected to lead and guide junior team members. Prepare examples from your past experiences where you successfully managed teams, highlighting your leadership style and how you foster collaboration.
✨Demonstrate Client Management Expertise
Since the role involves maintaining key client relationships, be ready to discuss your experience in managing client accounts. Share specific instances where you improved client satisfaction or resolved conflicts effectively.
✨Highlight Your Technical Proficiency
Familiarity with Microsoft tools and systems is crucial for this position. Be prepared to discuss your experience with PowerBI, Excel, and other relevant software, and how you've used them to enhance service delivery.
✨Emphasize Problem-Solving Abilities
The ability to handle competing demands and solve problems is essential. Think of examples where you faced challenges in a fast-paced environment and how you approached these situations to find effective solutions.
