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- Tasks: Lead a team to manage training arrangements and ensure compliance for clients.
- Company: Join a global powerhouse transforming training in the energy sector.
- Benefits: Enjoy semi-flexible working hours and a supportive work environment.
- Other info: Opportunities for career growth and professional development in a dynamic setting.
- Why this job: Make a real impact in workforce training and development across 60 countries.
- Qualifications: Experience in customer service and knowledge of the Oil & Gas industry preferred.
The predicted salary is between 40000 - 50000 £ per year.
3t is currently looking to recruit a Training Management Services (TMS) Team Lead on a permanent contract located in Aberdeen, Montrose or Newcastle, UK. 3t is the combination of world-leading companies that are together transforming training in the energy and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide. Together, we are training the workforce of the future.
3t Managed Services is the leading provider of global training and competency management services with many of the world’s leading Oil and Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety.
As TMS Team Lead you will facilitate and administer training arrangements on behalf of TMS client workforce in conjunction with the training matrix. You will manage all aspects of arranging and maintaining training requirements of TMS client employees including course bookings, scheduling training, obtaining and issuing certification.
- Manage team rota
- Think innovatively and make decisions to assist the Account Manager
- Lead contract team; develop staff through appraisals and succession planning
- Support the Account Manager to achieve department strategic development and successful growth
- Review client’s 3rd party training spend on a regular basis to monitor trends
- Provide contract team with required look-ahead reports and ensure these are completed
- Provide Client Account Manager with regular updates
- Issue process updates to team and ensure training is offered if required
- Verify that data within Client / Internal LMS is fully populated and accurate
Knowledge of Health, Safety, Security, Environmental, Quality (including Audits)
Customer service experience
Sound knowledge of the Oil & Gas Industry as an advantage
Excellent IT skills (MS Office)
Software system experience as an advantage
We offer semi‑flexible working hours, with shifts available between 7:30am and 6:00pm (Monday–Friday), including a 30‑minute unpaid lunch break.
Job Types: Full-time, Permanent
Service Management Lead - Home Based in Montrose employer: 3t | Training Services (UK)
Contact Detail:
3t | Training Services (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Lead - Home Based in Montrose
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at 3t or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what 3t is all about and how you can contribute to their mission of transforming training in the energy sector.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for training and development show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’re the perfect fit for the TMS Team Lead position!
We think you need these skills to ace Service Management Lead - Home Based in Montrose
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of TMS Team Lead. Highlight your experience in training management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in training management and how they relate to what we do at 3t.
Showcase Your IT Skills: Since excellent IT skills are a must, don’t forget to mention your proficiency with MS Office and any other software systems you've used. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 3t | Training Services (UK)
✨Know the Company Inside Out
Before your interview, dive deep into 3t's mission and values. Understand how they combine technology with training in the energy sector. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a TMS Team Lead, you'll be managing a team and making decisions. Prepare examples from your past where you've successfully led a team or made impactful decisions. Highlight your ability to develop staff through appraisals and succession planning, as this is crucial for the role.
✨Demonstrate Your Customer Service Experience
Since the role involves working closely with clients, be ready to discuss your customer service experience. Share specific instances where you've gone above and beyond to meet client needs, especially in high-pressure situations. This will illustrate your commitment to delivering impactful solutions.
✨Prepare for Technical Questions
Brush up on your IT skills, particularly with MS Office and any relevant software systems. Be prepared to discuss how you've used these tools in previous roles, especially in relation to managing training requirements and maintaining accurate data. This will show that you're equipped to handle the technical aspects of the job.