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For Companies At a Glance
- Tasks: Manage client relationships and oversee B2B course bookings for a leading training provider.
- Company: Join 3t, a global powerhouse in training for energy and safety-critical sectors.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Be part of a team transforming workforce training with innovative technology.
- Qualifications: Experience in account management or customer service, strong communication skills required.
- Other info: Dynamic role with a focus on collaboration and excellence in a thriving industry.
The predicted salary is between 26000 - 29000 £ per year.
3t is currently looking to recruit a Booking Account Manager on a permanent contract in Aberdeen, UK.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide. Together, we are training the workforce of the future. 3t Training Services is the UK’s largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider utilities sectors including gas, electric, and water.
The Role
You will manage and develop relationships with a portfolio of non-TMS clients, acting as their main point of contact for bookings, renewals, and day-to-day account support. You will also support inbound requests from non-assigned clients, ensuring consistent and professional customer experience.
Duties and Responsibilities:
- Account Management & Client Engagement
- Manage a portfolio of pre-defined non-TMS business clients
- Build strong, long-term client relationships through regular proactive contact
- Deliver client campaigns to increase engagement and booking volumes
- Bookings & Administration
- Manage B2B course bookings end-to-end
- Ensure timely responses to all enquiries and booking requests
- Manage purchase orders and resolve invoice queries efficiently
- Support conversion from manual to portal bookings where appropriate
- Revenue & Retention
- Identify and support upsell and cross-sell opportunities
- Monitor certificate expiry and proactively secure refresher bookings
- Reporting & Systems
- Produce monthly reports covering client activity, expiries, PO status, credits, and portal conversion
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence.
You will have:
- Proven experience in account management, customer service, or bookings administration within a B2B environment
- Strong communication skills in all forms including written, oral, email, telephone, and presentation
- Excellent organisational and time management skills
- A positive attitude to dealing with people
- Ability to use own initiative and pay close attention to detail
- Ability to cope with competing demands and to prioritise tasks
- Capable of working independently, and having responsibility as an individual, as well as being able to integrate and operate as part of a team.
Job Types: Full-time, Permanent
Pay: £27,315.60 per year
Booking Account Manager in Inverurie employer: 3t | Training Services (UK)
Contact Detail:
3t | Training Services (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Account Manager in Inverurie
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, like Innovation and Collaboration, so you can show how you fit right in. Tailor your answers to reflect what they care about!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Booking Account Manager in Inverurie
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Booking Account Manager role. Highlight your experience in account management and customer service, and don’t forget to sprinkle in some examples of how you've built strong client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the industry and how your values align with 3t's. Be sure to mention specific skills that make you a great fit for the role.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at 3t | Training Services (UK)
✨Know Your Stuff
Before the interview, make sure you understand 3t's mission and values. Familiarise yourself with their training services and how they impact the energy sector. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Communication Skills
As a Booking Account Manager, strong communication is key. Prepare examples of how you've effectively managed client relationships or resolved issues in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to engage with clients professionally.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle competing demands. Think of specific situations where you successfully prioritised tasks or turned a challenging client interaction into a positive outcome. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows your enthusiasm and helps you gauge if 3t is the right fit for you. Consider asking about their approach to client engagement or how they measure success in the role.
