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For Companies At a Glance
- Tasks: Lead and innovate in Managed Services, driving growth and operational excellence.
- Company: Join 3t, a global leader in training for energy and safety-critical sectors.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for professional development.
- Other info: Dynamic role with travel opportunities and a focus on continuous improvement.
- Why this job: Make a real impact by shaping the future of workforce training worldwide.
- Qualifications: Proven leadership in service delivery and strong client management skills required.
The predicted salary is between 48000 - 72000 £ per year.
3t is currently looking to recruit a Head of Managed Services on a permanent contract in the UK. This role can be based at any of our UK training centres.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide. Together, we are training the workforce of the future. 3t Training Services is the UK's largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider utilities sectors including gas, electric, and water.
The Role
To execute the strategy, commercial performance, and operational excellence of 3t's Managed Services. The role owns divisional P&L delivery, service quality, and client outcomes across a multi-client portfolio, ensuring reliable, efficient, and scalable services. Working closely with the Managing Director and peer Heads, the postholder will grow revenue within existing accounts, manage new managed service operations and deliver a consistently excellent client experience.
The key responsibilities of this role are:
- Strategic Leadership & Growth
- Execute the operational delivery of a 12–24-month Managed Services strategy aligned to UK and Group priorities.
- Lead the divisional growth plan with clear revenue, margin, and efficiency targets.
- Support Business Development Director with high-value segments and new service opportunities; build cases for service expansion, partnerships, and delivery models.
- Collaborate with Business Development on pipeline focus, bid strategy, and win themes; co-lead major pursuits and renewals.
- Grow client spend and increase the value of existing accounts by broadening services and deepening engagement.
- Commercial & Financial Management
- Full accountability for divisional P&L: revenue, gross margin, EBITDA contribution, and cash performance.
- Oversee margin modelling, cost-to-serve optimisation, and commercial risk assessment for MSAs/SOWs/changes.
- Ensure accurate forecasting, revenue assurance, and on-time billing; partner with Finance on DSO and cash targets.
- Track commercial KPIs for service launches and changes, ensuring utilisation and margin payback are achieved.
- Service Delivery & Operational Excellence
- Ensure reliable, compliant, on-time delivery across all Managed Services accounts to contracted SLAs/KPIs.
- Standardise operating models, processes, playbooks, and reporting to drive consistency and scalability.
- Lead capacity and workforce planning (insource vs outsource), ensuring the right skills are in place to meet demand.
- Run robust incident, problem, and change management with clear escalation paths and post-incident reviews.
- Drive continuous improvement to remove waste, reduce handoffs, and improve cycle time and client satisfaction.
- Have global responsibility for the operational delivery of Managed Services.
- Governance, Risk & Compliance
- Maintain strong governance for SLA management, audit readiness, quality standards, and contractual compliance.
- Own the divisional risk register (commercial, operational, information governance), with mitigations and monthly updates.
- Ensure data protection and information security controls are embedded in workflows, systems, and reporting as part of the booking team processes.
- Maintain a fit-for-purpose Business Continuity Plan and test readiness for critical services.
- Client Leadership & Executive Escalation
- Act as senior owner for strategic MS clients; support Quarterly Business Reviews (QBRs), focus on service improvements and executive-level escalations.
- Translate client goals into clear delivery outcomes and improvement plans with measurable benefits.
- Strengthen relationships across client stakeholders (operations, HSE, HR/L&D, procurement), positioning 3t as the preferred partner.
- Support converting client opportunities (new services, geographic expansion, blended solutions) into revenue-generating actions.
- People Leadership & Culture
- Lead, coach, and develop teams across Operations, Bookings, Finance Support, and Admin to deliver high performance.
- Implement succession planning, skills development, and role clarity; ensure capacity meets demand peaks.
- Foster a culture of client-centricity, accountability, and continuous improvement, aligned to 3t values.
- Set clear objectives, recognise excellence, and address under-performance early.
- Digital Enablement, Data & Reporting
- Drive adoption and optimisation of TMS/LMS, workflow, and reporting tools to enhance efficiency and transparency.
- Maintain data quality standards and a reliable KPI suite (SLA attainment, backlog, cycle time).
- Identify and deliver automation opportunities that improve accuracy, speed, and client experience.
- Partner with Digital/IT to specify requirements, run UAT, and embed changes with strong adoption.
- Cross-Division Collaboration
- Co-design integrated solutions with Digital, Operations Leaders and Workforce Development (e.g., managed services + training + competence).
- Align on joint mobilisation, handoffs, and shared KPIs to deliver a seamless client proposition.
- Contribute to groupwide standardisation of SOPs, playbooks, and reporting definitions.
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence.
You will have:
- Essential Experience & Knowledge
- Significant leadership experience in service delivery/managed services or an adjacent training/competence outsourcing environment.
- Expertise in SLA-based operations, incident/change governance, and client escalation management.
- Experience leading multi-team, multi-client operations with a mix of insourced and outsourced delivery.
- Skills & Competencies
- Strategic, commercially astute, and analytically strong.
- Excellent stakeholder and client-facing capability, including executive communication.
- Operational discipline with a continuous improvement mindset.
- Inspiring people leader who builds capability, engagement, and accountability.
- Attributes & Behaviours
- Professional, credible, and aligned with 3t's values of Innovation, Collaboration, and Excellence.
- Calm under pressure, solutions-focused, and decisive.
- High standards of integrity, confidentiality, and professionalism.
- Additional Requirements
- Willingness to travel to client sites and 3t locations as required; occasional out-of-hours support for major incidents.
- Comfortable operating in a 24×7 or extended-hours environment if client contracts require it.
- Proven record of commercial delivery with P&L accountability and margin improvement.
- Full UK driving licence.
Benefits: Participation in Bonus Scheme
Job Types: Full-time, Permanent
Head of Managed Services in Aberdeen employer: 3t | Training Services (UK)
Contact Detail:
3t | Training Services (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Managed Services in Aberdeen
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of Managed Services in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Managed Services role. Highlight your leadership experience and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience fits with our mission at 3t. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've driven growth or improved service delivery in previous roles. Numbers speak volumes, so include metrics where possible.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at 3t | Training Services (UK)
✨Know the Company Inside Out
Before your interview, dive deep into 3t's mission and values. Understand their focus on up-skilling and empowering workforces, especially in the energy and safety-critical sectors. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Experience
As a Head of Managed Services, you'll need to highlight your significant leadership experience. Prepare specific examples of how you've successfully led multi-team operations and managed client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare for Strategic Discussions
Expect questions around strategic leadership and growth. Be ready to discuss how you would execute a 12-24 month Managed Services strategy. Think about revenue growth, efficiency targets, and how you can support business development. Having a few ideas or case studies in mind will set you apart.
✨Demonstrate a Continuous Improvement Mindset
3t values operational excellence and continuous improvement. Be prepared to talk about how you've driven improvements in past roles. Share examples of how you've optimised processes, enhanced service delivery, or improved client satisfaction. This will show that you embody their values.