At a Glance
- Tasks: Own and deliver email marketing strategies to boost customer loyalty and retention.
- Company: Rapidly growing consumer brand focused on sustainability and innovative design.
- Benefits: 25 days holiday, hybrid working, healthcare cover, and personal development budget.
- Other info: Exciting growth phase with opportunities for career progression and regular social events.
- Why this job: Join a dynamic team and make a real impact on customer engagement and retention.
- Qualifications: Proven CRM experience, strong Klaviyo skills, and creative judgement.
The predicted salary is between 51750 - 63250 £ per year.
Our client is a rapidly growing consumer brand that is reshaping an everyday category through thoughtful design, high performance and a strong focus on sustainability. Having built a substantial international customer base and earned recognition across retail, media and industry awards, the business is entering an exciting phase of expansion. You'll join a growth-focused team where CRM and retention are central to turning first-time customers into loyal, repeat buyers, with plenty of scope to influence strategy and make a measurable commercial impact.
The Senior CRM & Retention Executive will take ownership across email, lifecycle marketing, customer acquisition and retention, combining hands-on execution with testing, insight and optimisation.
Role Highlights
- Own and deliver the email calendar across key trading and seasonal moments
- Build, optimise and analyse lifecycle flows including welcome, basket abandonment and replenishment
- Improve website opt-in performance and develop high-converting pop-up strategies
- Drive repeat purchasing and subscription adoption across high-LTV consumable products
- Lead CRM testing, reporting and performance optimisation from idea through to insight
You Will Need
- Proven CRM, email or retention experience within a DTC or eCommerce environment
- Strong hands-on Klaviyo experience, including campaigns, flows and segmentation
- A track record of using structured A/B testing to improve conversion and revenue
- Strong creative judgement with the ability to brief, manage and review external resource
- Excellent organisation, commercial numeracy and confidence interpreting performance data
Why You'll Love It
- 25 days' holiday plus bank holidays and an extra day for your birthday
- Hybrid working, flexible hours and four weeks of work-from-anywhere flexibility
- Bupa healthcare and dental cover, income protection and life assurance
- £1,000 annual personal development budget and clear opportunities to progress
- Central London office near Leadenhall Market, plus Summer Friday early finishes
- One paid charity day each year and access to an Employee Assistance Programme
- Cycle to Work and Electric Bike Cycle to Work schemes
- Regular social events, product swaps and weekly fresh fruit and snacks
Senior CRM Executive employer: 3Search
3Search is an excellent employer that fosters a dynamic work culture in Reading, where innovation and collaboration thrive. Employees benefit from a competitive salary and comprehensive benefits package, alongside ample opportunities for professional growth and development in the fast-paced world of e-commerce. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Executive
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for 3Search and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like 3Search are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with 3Search on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at 3Search. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior CRM Executive
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit 3Search. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of 3Search:Show us that you’ve done your homework! In your application, briefly mention what you admire about 3Search’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at 3Search
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at 3Search will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At 3Search, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
