At a Glance
- Tasks: Transform CRM strategy and optimise processes using Microsoft Dynamics 365.
- Company: Purpose-driven membership organisation with over 100 years of heritage.
- Benefits: Competitive salary, flexible hybrid work, 28 days holiday, and health support.
- Other info: Join a supportive team culture with excellent career development opportunities.
- Why this job: Make a real impact in a mission-led environment while developing your skills.
- Qualifications: Experience with Microsoft Dynamics 365 and strong communication skills.
The predicted salary is between 40000 - 60000 £ per year.
CRM Business Analyst (Microsoft Dynamics)
💰 Salary: Up to £50,000
📍 Location: Hybrid (City of London) – 3 days in-office
🏤 Industry - Membership Organisation
Join a purpose-driven organisation transforming its CRM strategy
Our client is a respected, membership professional body with 100+ years of heritage in supporting business professionals.
They’re on a mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems.
With influence across multiple departments and leadership visibility, this is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment.
🚀 The CRM Business Analyst will…
- Act as the in-house Dynamics 365 expert, optimising workflows and configurations without reliance on agencies
- Own the roadmap for CRM enhancements, ticket triaging, user adoption, and system governance
- Work cross-functionally to deliver reporting and dashboarding consistency via Power BI
- Provide internal training, documentation, and stakeholder support to drive system confidence
- Lead process audits, identify automation opportunities, and embed scalable CRM improvements
🎸 Essential Skills
- Strong hands-on experience with Microsoft Dynamics 365 (workflows, configuration, ticketing)
- Power BI reporting and dashboard building
- Strong communication and stakeholder influencing skills
- Data integrity and governance best practices (GDPR awareness)
- Experience running CRM-related projects or systems improvement initiatives
- SQL Skills are preferred but not essential.
💰 Benefits
- Direct influence on business-wide transformation and tech strategy
- Supportive, values-driven team culture with strong leadership
- Commitment to internal development and knowledge sharing
- Work for a meaningful membership organisation in the professional services sector
- Flexible hybrid working (3 days in office – Bank/Moorgate/St Paul)
- Work 35h week
- 28 days holiday
- up to 6.5% pension contribution
- Life assurance
- Extra days off for house move or to support your cause.
- 24/7 confidential health support
- Access to digital health services
- Fitness-service account for meditation, yoga or fitness sessions
Explore this unique opportunity to transform CRM adoption and strategy in the not-for-profit sector.
Submit your CV now to be considered for a role that combines technical impact and mission-led purpose.
At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.
Microsoft Dynamics CRM Consultant in London employer: 3Search
Join a purpose-driven membership organisation in the heart of London, where you can directly influence business-wide transformation and technology strategy. With a supportive, values-driven culture and a commitment to employee development, this role offers a unique opportunity to thrive in a hybrid working environment while making a meaningful impact in the professional services sector. Enjoy generous benefits including 28 days holiday, flexible working arrangements, and access to wellness resources, all while being part of a team dedicated to empowering professionals through innovative CRM solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics CRM Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common CRM-related questions. We should also be ready to discuss how our experience with Microsoft Dynamics 365 can directly benefit their mission.
✨Tip Number 3
Showcase our skills in Power BI during the interview. Bring along examples of dashboards we've created, as this will demonstrate our hands-on experience and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we align with their values and mission.
We think you need these skills to ace Microsoft Dynamics CRM Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since this role involves working cross-functionally, it's crucial to demonstrate your strong communication abilities. Use examples in your application that show how you've influenced stakeholders or led training sessions in the past.
Be Specific About Your Experience:When detailing your hands-on experience with CRM systems, be specific! Mention the workflows you've optimised, the configurations you've implemented, and any reporting you've done with Power BI. We love details that paint a clear picture of your expertise.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at 3Search
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge before the interview. Be ready to discuss specific workflows, configurations, and any hands-on experience you've had. This role is all about being the in-house expert, so show them you can own that responsibility!
✨Showcase Your Power BI Skills
Since reporting and dashboarding consistency via Power BI is key for this position, prepare to talk about your previous projects involving Power BI. Bring examples of dashboards you've created and how they helped drive decision-making. Visuals can speak volumes, so if possible, have some examples ready to share.
✨Communicate Like a Pro
Strong communication and stakeholder influencing skills are essential for this role. Practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your ability to work cross-functionally and support various teams. Remember, it's not just what you say, but how you say it!
✨Understand Data Integrity and Governance
Familiarise yourself with data integrity and governance best practices, especially GDPR awareness. Be prepared to discuss how you've ensured data quality in past roles and how you would approach this in the new position. Showing that you take data seriously will set you apart from other candidates.
