Loyalty Executive

Job Title: Loyalty Executive

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Salary: £42,000 + Benefits

Industry: Luxury Retail

Location & Working Model: Hammersmith | Hybrid 3 days in office

If you’re passionate about loyalty, retention, and high-end customer experiences, this is your moment. We’re working with a heritage British brand that’s redefining luxury through data-driven campaigns and seamless omnichannel experiences. As part of their expanding CRM function, this is a chance to leave your mark on an iconic rewards programme that connects with millions worldwide. Expect big-brand scale, diverse projects, and a workplace culture rooted in trust, collaboration, and world-class delivery.

The Loyalty Specialist will lead the day-to-day execution of loyalty campaigns—from shaping creative briefs to managing budgets and analysing customer data. Working cross-functionally across marketing, CRM, and creative teams, you’ll be at the centre of everything loyalty.

Role Highlights:

• Deliver end-to-end loyalty promotions and customer communications across email, digital, and print
• Project manage a busy loyalty calendar in collaboration with CRM, IT, and creative teams
• Support lifecycle campaigns to enhance customer lifetime value
• Produce briefs, monitor performance, and shape future campaigns using loyalty data insights
• Manage and mentor a Loyalty Assistant, helping them grow in a fast-paced team

You Will Need:

• 2+ years in a loyalty, CRM or marketing campaign role
• Hands-on experience managing customer campaigns from briefing to reporting
• Confidence using customer data and CRM platforms (e.g., Emarsys, Annex Cloud a bonus)
• Strong project management and stakeholder skills across technical and creative functions
• Commercial mindset with a focus on ROI and campaign effectiveness

Perks & Benefits:

• £42,000 base salary
• Hybrid model: 3 office days in stylish Hammersmith HQ, 2 days remote
• Work on one of the UK’s most recognised loyalty programmes
• Clear scope for growth into senior loyalty or CRM roles
• Join a values-led business where creativity and quality go hand in hand
• Many other benefits!