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- Tasks: Own and optimise CRM journeys using Bloomreach, driving personalisation and automation.
- Company: Rapidly scaling company redefining customer connections through data and technology.
- Benefits: Competitive salary up to £65k, 20% bonus, hybrid work, and growth opportunities.
- Other info: Join a collaborative team backed by significant investment and ambitious growth plans.
- Why this job: Be the go-to expert in a high-impact role with real ownership.
- Qualifications: Experience with Bloomreach or similar platforms and strong technical CRM skills.
The predicted salary is between 50000 - 65000 £ per year.
Our client is scaling rapidly following a major investment and is redefining how it connects with customers through data and technology. With a strong CRM foundation already in place, they are now focused on deepening their personalisation capabilities and bringing more technical expertise in-house. This hire is critical to reducing reliance on external agencies and accelerating the shift to a truly automated, insight-led CRM engine.
The Technical CRM Manager will act as the in-house platform expert, owning the hands-on build, execution, and optimisation of CRM journeys and personalisation within Bloomreach.
Role Highlights:- Build and deploy complex, triggered lifecycle journeys directly within Bloomreach
- Own automation logic, decisioning rules, and dynamic personalisation at scale
- Configure and optimise journeys, including QA, testing, and data validation
- Act as the internal SME, reducing reliance on external agencies
- Continuously refine performance through hands-on optimisation and testing
- Deep, hands-on experience with Bloomreach or similar CDP/CRM platforms (e.g., Braze)
- Proven ability to build complex automated journeys and triggers independently
- Strong understanding of data structures, segmentation, and logic-based targeting
- Experience owning QA, execution, and troubleshooting within CRM platforms
- Background in technical CRM roles (e.g. CRM Developer, Email Engineer, CDP Specialist)
- Up to £65k base salary with 20% bonus potential
- High-impact role with real ownership of CRM platform capability
- Opportunity to become the go-to technical expert in a growing team
- Backed by significant investment and ambitious growth plans
- Hybrid working with a collaborative, high-performing CRM team
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.
Technical CRM Manager in London employer: 3Search
Contact Detail:
3Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with Bloomreach or similar platforms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with CRM platforms. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of automation logic, decisioning rules, and data validation. Being able to discuss these topics confidently will impress potential employers.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance of being noticed by our hiring team. Don't miss out on this opportunity!
We think you need these skills to ace Technical CRM Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical CRM Manager role. Highlight your experience with Bloomreach or similar platforms, and showcase any relevant projects that demonstrate your skills in building automated journeys.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how your technical expertise can help us deepen our personalisation capabilities. Be genuine and let your personality come through.
Showcase Your Technical Skills: In your application, don’t forget to mention specific technical skills related to CRM platforms. We want to see your hands-on experience with automation logic and data validation, so be clear about what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 3Search
✨Know Your Platforms Inside Out
Make sure you have a solid understanding of Bloomreach and Braze. Familiarise yourself with their features, capabilities, and any recent updates. Being able to discuss specific functionalities and how you've used them in past roles will show your expertise and readiness for the position.
✨Showcase Your Journey-Building Skills
Prepare examples of complex automated journeys you've built in previous roles. Be ready to explain the logic behind your decision-making, how you optimised these journeys, and the results you achieved. This will demonstrate your hands-on experience and problem-solving abilities.
✨Emphasise Data-Driven Decision Making
Highlight your understanding of data structures and segmentation. Discuss how you've used data to inform your CRM strategies and improve personalisation. This will show that you can not only execute but also analyse and refine campaigns based on insights.
✨Be Ready for Technical Questions
Expect to be asked about troubleshooting and QA processes within CRM platforms. Brush up on common issues and solutions you've encountered. Showing that you can handle technical challenges will reassure them of your capability to reduce reliance on external agencies.