At a Glance
- Tasks: Lead the creation of a CRM function and implement innovative strategies across international markets.
- Company: Dynamic entertainment business undergoing an exciting transformation.
- Benefits: Hybrid working model, immediate ownership, and significant commercial influence.
- Other info: Join a forward-thinking employer committed to equality and professional growth.
- Why this job: Make a lasting impact by building a CRM function from scratch in a fast-paced environment.
- Qualifications: Experience in CRM transformation and hands-on expertise with Braze required.
The predicted salary is between 70000 - 90000 £ per year.
- Head of CRM (Interim)
- Start ASAP3 months +
Location
London | Hybrid (2 days per week)
We're working with a private equity-backed international entertainment business that is entering one of the most exciting transformation programmes in its history.
As the organisation centralises its digital capabilities across multiple international markets, this newly created interim opportunity offers the chance to build a CRM function from the ground up.
If you're looking for a role where you'll influence strategy, implement technology and leave a lasting legacy, this is an opportunity to make a genuine commercial impact.
The
Head of CRM will lead the development and implementation of a centralised CRM capability across multiple European markets, combining strategic leadership with hands-on delivery.
Reporting directly into senior commercial leadership, you'll establish the technical foundations, shape customer engagement strategy and create scalable CRM processes that support continued international growth.
- Role Highlights
- Lead the implementation and optimisation of Braze across multiple international markets.
- Design and deliver a centralised CRM operating model from the ground up.
- Build robust customer data, tracking and automation capabilities.
- Partner closely with Technology, Data and Commercial teams to deliver measurable customer engagement.
- Assess existing CRM capability and help shape the long-term team structure.
- You Will Need
- Proven experience leading CRM transformation programmes within fast-paced, private equity-backed or high-growth businesses.
- Hands-on expertise implementing and managing Braze, including automation, integrations and customer journeys.
- Strong understanding of customer data architecture, tracking, segmentation and marketing technology.
- Demonstrable experience delivering cross-functional projects with Technology and Data teams.
- International business experience is highly desirable, with exposure to live events, ticketing or additional European languages (Spanish, Dutch or German) considered advantageous.
- Why You'll Love It
- A genuinely business-critical leadership opportunity with immediate ownership.
- The chance to build a CRM function from its foundations rather than inherit existing processes.
- Work across multiple international markets with significant commercial influence.
- Hybrid working model with flexibility and autonomy.
- Join an ambitious transformation programme backed by substantial long-term investment.
If you're a commercially minded CRM leader who enjoys balancing strategic planning with hands-on delivery, we'd love to hear from you.
Please include a short summary alongside your CV outlining your relevant experience, key achievements and why you're well suited to this opportunity.
Apply today to play a defining role in a global digital transformation with a forward-thinking employer committed to equal opportunity.
We are committed to promoting equality of opportunity for all employees and job applicants.
In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates.
Head of Customer Relationship Management in London employer: 3Search
3Search is an excellent employer that fosters a dynamic work culture in Reading, where innovation and collaboration thrive. Employees benefit from a competitive salary and comprehensive benefits package, alongside ample opportunities for professional growth and development in the fast-paced world of e-commerce. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Relationship Management in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like 3Search.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like 3Search. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Head of Customer Relationship Management in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to 3Search.
How to prepare for a job interview at 3Search
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in 3Search's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services 3Search offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
