At a Glance
- Tasks: Lead customer success initiatives and drive value for UK Defence clients.
- Company: Exciting Defence Tech start-up on the brink of scaling.
- Benefits: Competitive salary, bonus structure, and hybrid working options.
- Other info: Opportunity to grow with the company and influence strategic direction.
- Why this job: Join a dynamic team and shape the future of Defence technology.
- Qualifications: 5+ years in customer success with enterprise accounts, ideally in Defence.
The predicted salary is between 120000 - 150000 £ per year.
Defence Tech start-up seeking to appoint a Customer Success Lead to own the mobilisation, onboarding, and first-year value realisation across UK Defence customers as they build towards a future Series A fundraise and future scaling.
Role
- Work with customers and own the CS-relevant pre-sales activity (eg supporting PoCs), initial delivery and subsequent scale-up of projects with strategic (and often highly complex) enterprise customers.
- Plan and execute an appropriate build-out of the CS team over the next 1-2 years (and beyond).
- Build the appropriate processes for the CS team and its interaction with wider functions to ensure efficient and effective operations.
- Be personally responsible for elements of revenue growth within established strategic accounts.
- Own the surveying and subsequent NPS scores for each account, and initiate continuous improvement approaches as required.
- Work across both Government (eg MoD) and commercial accounts.
- Explore innovative new ways to improve efficiency of CS (such as the use of AI in accelerating documentation and customer facing knowledge bases access).
Profile
- Excited to work in a pre-Series A start-up and go on the journey from SME > Acquisition.
- Must be hands-on, someone who executes and makes it happen, whilst at the same time having the leadership skills to bring on a high-performance team.
- 5+ years customer success experience in Software or Services in enterprise accounts (ideally including MoD).
- Proven track-record of implementing new processes.
- Commercial awareness with the ability to balance customer outcomes alongside strategic growth objectives.
Package
- £120k-150k basic + bonus.
- Location: London office, hybrid working.
Customer Success Lead - Defence Tech start-up in London employer: 3Search
As a Defence Tech start-up, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership of their roles and drive meaningful change within the UK Defence sector. With competitive compensation packages, including a generous bonus structure, and a commitment to professional growth, we offer unique opportunities for career advancement as we scale towards our Series A fundraise. Our London office provides a collaborative environment where creativity and strategic thinking thrive, making it an exciting place for those looking to make a significant impact in a rapidly evolving industry.
