At a Glance
- Tasks: Lead CRM campaigns and build processes from scratch using modern marketing tech.
- Company: Ambitious international organisation transforming customer engagement.
- Benefits: Competitive daily rate, remote work flexibility, and potential for contract extension.
- Other info: Fast-paced environment with opportunities for growth and international collaboration.
- Why this job: Shape a brand-new CRM function and make a real impact across Europe.
- Qualifications: Strong CRM experience; familiarity with Braze or similar platforms is a plus.
The predicted salary is between 60000 - 77368 £ per year.
We're working with an ambitious international organisation that is transforming the way it engages with customers by bringing its CRM capability into a centralised digital marketing hub. This is a rare opportunity to join at the beginning of a significant transformation, helping shape how CRM is delivered across multiple European markets. If you enjoy building processes, influencing strategy and making a measurable commercial impact, this role offers the chance to create something from the ground up while working with modern marketing technology and a collaborative international team.
The CRM Lead will play a key role in establishing a brand-new regional CRM function, leading campaign delivery, creating best practice and helping build a scalable service that supports multiple international markets.
- Lead CRM campaign planning, execution and optimisation for your assigned region
- Build CRM journeys, templates and processes from the ground up using Braze or a similar platform
- Work closely with regional stakeholders to deliver commercially focused campaigns
- Make informed decisions using available customer data while remaining pragmatic where data is incomplete
- Support the development of a centralised CRM function ahead of a major organisational transformation
You Will Need
- Strong hands-on CRM experience at Lead, Manager or Senior CRM level
- Experience using Braze is highly desirable; Adobe Campaign or HubSpot experience will also be considered
- Commercial mindset with the confidence to work in evolving data environments
- Experience delivering CRM campaigns across multiple customer journeys
- Advantageous if you have language skills in Spanish, German or Dutch
Why You'll Love It
- Opportunity to shape a CRM function from its very beginning
- Largely remote working with flexibility and occasional European travel
- Modern marketing technology with technical implementation handled by a dedicated specialist team
- Fast-moving project with genuine opportunity for contract extension or permanent employment
- Join an international business investing heavily in digital transformation and customer engagement
The recruitment process is designed to move quickly, with an initial interview with the Operations team followed by a final meeting with the hiring manager. September start dates are the target, although earlier availability will also be considered. Apply today to become a CRM Lead and help build a high-performing CRM capability for a forward-thinking international organisation.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates.
Customer Relationship Management Lead in London employer: 3Search
3Search is an excellent employer that fosters a dynamic work culture in Reading, where innovation and collaboration thrive. Employees benefit from a competitive salary and comprehensive benefits package, alongside ample opportunities for professional growth and development in the fast-paced world of e-commerce. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Lead in London
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how 3Search might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Customer Relationship Management Lead in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at 3Search know if you can meet their needs without any hiccups!
Tailor Your Application to 3Search:Every company has its vibe and customer approach. Research 3Search's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at 3Search
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at 3Search.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
