At a Glance
- Tasks: Plan and deliver exciting multi-channel CRM campaigns for live entertainment brands.
- Company: Join a dynamic team at 3Search, a leader in CRM solutions.
- Benefits: Enjoy remote work flexibility and the chance to shape brand communications.
- Other info: Work autonomously across multiple brands and markets from anywhere in the UK.
- Why this job: Make an impact in the entertainment industry with your CRM expertise.
- Qualifications: Hands-on Braze experience and a solid grasp of CRM strategy required.
The predicted salary is between 31500 - 38500 £ per year.
3Search is seeking a CRM Executive to plan, build and deliver multi‑channel CRM campaigns across a portfolio of live entertainment brands.
You will onboard brands onto a centralised CRM platform, develop audience communications and ensure campaigns are delivered accurately and on time.
The role requires hands‑on Braze experience, a solid understanding of CRM strategy and the ability to work autonomously across multiple brands and markets, with the freedom to work remotely anywhere in the UK.
Braze CRM Specialist - Remote, Multi-Brand Campaigns in London employer: 3Search
Join an innovative international consumer technology business that values creativity and offers real ownership from day one. With a flexible hybrid working model in London, you'll have the chance to influence video strategy across global markets while collaborating with experienced professionals in a supportive and inclusive environment. This role not only promises immediate project impact but also provides opportunities for personal and professional growth in a dynamic and ambitious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Braze CRM Specialist - Remote, Multi-Brand Campaigns in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 3Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 3Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Braze CRM Specialist - Remote, Multi-Brand Campaigns in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 3Search:Your cover letter is your chance to shine! Tell us why you want to work at 3Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 3Search!
How to prepare for a job interview at 3Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
