Interim Retention Lead - Up to £417 per Day (Umbrella) - 1 to 2 Months (on-going) - London Bridge, London | Hybrid, up to 2 days working from home per week
*Please note, you must have direct D2C (consumer product) experience to be considered for this contract role & have the correct right to work status.
Ready to turn customer relationships into long-term revenue? We’re working with an ambitious consumer brand that is rethinking everyday personal care through thoughtful design and more sustainable choices. Having built a growing customer base across the UK, Europe and the US, the business is focused on strengthening customer loyalty, increasing repeat purchases and creating more personalised experiences. This is an exciting opportunity to take ownership of a high-impact retention function, combining creative marketing with commercial strategy to influence revenue growth and customer lifetime value.
The Retention Lead will shape and deliver a data-led customer retention strategy, using CRM, email marketing, lifecycle automation and conversion optimisation to increase repeat revenue, improve subscription performance and build lasting customer engagement.
Role Highlights
- Lead the retention strategy across CRM, email, SMS and other relevant customer channels, identifying opportunities to increase repeat purchases and recurring revenue.
- Build, optimise and A/B test automated lifecycle journeys, including welcome sequences, post-purchase communications, replenishment reminders and churn-prevention campaigns.
- Create targeted marketing campaigns that encourage repeat purchases, strengthen customer engagement and support subscription growth.
- Partner with Digital Product, Growth, Creative and Operations teams to improve website conversion, average order value and the end-to-end customer experience.
- Own retention reporting, customer segmentation and performance analysis, turning behavioural insights into measurable commercial improvements.
You Will Need
- A proven track record in direct-to-consumer retention marketing, with evidence of increasing repeat revenue and customer lifetime value.
- Strong expertise in CRM, email marketing and lifecycle automation, including hands-on experience with platforms such as Klaviyo.
- Experience improving subscription retention and customer loyalty within e-commerce, ideally involving consumable products.
- Confidence using customer data, segmentation, experimentation and performance metrics to shape effective marketing strategies.
- A balance of creative thinking and commercial judgement, with experience connecting marketing activity to measurable business results.
Why You’ll Love It
- Meaningful ownership: Shape retention strategy and see the direct impact of your work on revenue and customer loyalty.
- Flexible working: Hybrid arrangements, flexible hours and four work-from-anywhere weeks each year.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates.
#J-18808-Ljbffr
Interim Retention Lead - D2C Brand employer: 3Search
Join an innovative international consumer technology business that values creativity and offers real ownership from day one. With a flexible hybrid working model in London, you'll have the chance to influence video strategy across global markets while collaborating with experienced professionals in a supportive and inclusive environment. This role not only promises immediate project impact but also provides opportunities for personal and professional growth in a dynamic and ambitious setting.
