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- Tasks: Lead strategies to boost customer retention and monetisation for a pet care brand.
- Company: Join a high-growth D2C brand with a mission-driven approach and B-Corp certification.
- Benefits: Enjoy a £500 learning budget, 25 days holiday, enhanced parental leave, and private health cover.
- Why this job: Make a real impact in a fast-paced, innovative environment while caring for pets.
- Qualifications: 3-5 years in a commercial role with strong analytical skills and LTV metrics experience.
- Other info: Work in a dog-friendly office with opportunities for career growth and paid sabbaticals.
The predicted salary is between 60000 - 84000 £ per year.
Get AI-powered advice on this job and more exclusive features. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: £70,000 - £80,000 + Share Options + Benefits.
West London | Hybrid (3 days office)
We’re working with a high-growth D2C brand revolutionising how people care for their pets. Their mission-led approach, paired with B-Corp certification, has earned them a fiercely loyal customer base, and they’re just getting started. With a collaborative, fast-paced culture and a laser focus on innovation, this is a place where commercially-minded professionals thrive. Following sustained growth and investment, they’re now hiring a Commercial Lead to own and optimise Customer Lifetime Value across every key touchpoint.
The Commercial Lead (LTV) will drive retention, monetisation, and reactivation strategies to deliver measurable business impact.
The Commercial Lead will…
- Take full accountability for retention, reactivation, and customer monetisation strategies.
- Define and maintain self-serve LTV reporting tools to support cross-functional decisions.
- Guide product and data teams on features that directly influence commercial performance.
- Create actionable customer segments and personalisation strategies to maximise value.
- Lead initiatives that boost the adoption of upsell products, rewards, and loyalty propositions.
You Will Need:
- 3–5 years in a commercial, growth, or retention-focused role within a D2C or subscription business.
- Confidence with LTV metrics (e.g., churn, ARPU, payback, cohort analysis).
- Experience in influencing senior stakeholders and prioritising initiatives across teams.
- Strong analytical skills with a bias for action and measurable impact.
- Bonus: familiarity with Looker or similar BI tools.
Why You’ll Love It:
- £500 personal learning budget.
- 25 days’ holiday + bank holidays + 1 extra day each year of service.
- Enhanced parental leave (26 weeks fully paid maternity, 6 weeks fully paid paternity).
- Private medical and dental cover (Axa & Bupa).
- Cycle to work scheme and discounted gym access.
- Best-in-class office culture (dogs included).
- Paid sabbaticals after 5 years.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing
Industries: Retail
Commercial Lead in England employer: 3Search
Contact Detail:
3Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Lead in England
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Show Off Your Skills
When you get the chance to chat with recruiters or during interviews, make sure to highlight your achievements and how they relate to the role. We want to see how your experience can directly impact customer lifetime value and retention strategies!
✨Prepare for the Interview
Do your homework on the company and its mission. Understand their products and how they engage with customers. We’re looking for candidates who can align with our values and bring innovative ideas to the table, so come ready to share your thoughts!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Commercial Lead in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Lead role. Highlight your experience in retention and monetisation strategies, and don’t forget to mention any relevant metrics you've worked with. We want to see how you can drive measurable business impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the D2C space and how your skills align with our mission. Be sure to mention any specific achievements that demonstrate your ability to influence senior stakeholders.
Show Off Your Analytical Skills: Since this role requires strong analytical skills, make sure to include examples of how you've used data to drive decisions in previous roles. We love candidates who can back up their claims with solid evidence, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at 3Search
✨Know Your Numbers
As a Commercial Lead, you'll need to be comfortable with LTV metrics like churn and ARPU. Brush up on these figures before your interview, and be ready to discuss how you've used them in past roles to drive retention and monetisation strategies.
✨Showcase Your Analytical Skills
This role requires strong analytical skills with a bias for action. Prepare examples of how you've used data to influence decisions and improve customer lifetime value. Be specific about the tools you’ve used, like Looker or other BI tools, to back up your claims.
✨Understand the Brand's Mission
The company is mission-led and B-Corp certified, so it’s crucial to understand their values and how they relate to customer loyalty. Research their approach to pet care and think about how you can align your strategies with their mission during the interview.
✨Prepare for Stakeholder Engagement
You'll be influencing senior stakeholders, so practice articulating your ideas clearly and confidently. Think of scenarios where you've successfully prioritised initiatives across teams and be ready to share those experiences to demonstrate your leadership capabilities.
