At a Glance
- Tasks: Support clients, boost platform adoption, and identify growth opportunities.
- Company: Join a high-growth eCommerce SaaS company transforming online marketplaces.
- Benefits: Enjoy remote work, flexible hours, and a learning budget.
- Other info: Clear promotion path and inclusive team culture await you!
- Why this job: Shape client success while influencing product improvements in a tech-first culture.
- Qualifications: Experience with Amazon accounts and fluency in English plus another European language required.
The predicted salary is between 40000 - 46000 £ per year.
Customer Success Manager - Amazon / SaaS
• £50,000–£55,000 + bonus
• UK, Germany, France | Remote-first, occasional Europe travel
We’re working with a high-growth eCommerce SaaS company helping top global brands thrive across Amazon, Walmart, and other online marketplaces. Following rapid expansion across EMEA, they’re now hiring a commercially-savvy Customer Success Manager to support key clients and drive value through strategic, data-led partnerships.
The Customer Success Manager will work across a varied book of commerce clients—guiding onboarding, boosting platform adoption, and identifying growth opportunities. You\'ll play a key role in shaping how brands get the best from their retail media tools, while feeding insights back to improve product features.
Role Highlights
– Support onboarding, ongoing optimisation, and retention across a portfolio of clients
– Troubleshoot product usage issues and highlight new feature benefits
– Recommend upsell opportunities and help clients scale their usage
– Share client feedback with Product to influence future roadmap
– Stay up to date with retail media trends and Amazon’s latest tools
You Will Need
– Experience managing Amazon accounts in-house or via agency
– Familiarity with other retail platforms (e.g., Walmart, Target) is a plus
– Analytical approach to account health and performance metrics
– Fluent in English + one European language (German, French or Spanish)
– Clear communicator, confident managing multiple stakeholders
Why You’ll Love It
– Fully remote role (UK-based) with occasional EU travel
– Join a tech-first business that’s scaling fast across EMEA
– Exposure to some of the world’s biggest brands and eRetail campaigns
– Shape client outcomes and influence future product improvements
– Training, mentorship, and real opportunity to grow
– Flexible hours and fully remote culture
– Laptop, WFH setup, and learning budget provided
– Inclusive, collaborative team culture
– Clear route to promotion as the company scales
Apply now to take your career to the next level with a pioneering company.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
- Due to a high number of applicants, we are only able to respond to successful candidates
Customer Success Manager - SaaS in Peterborough employer: 3Search
Join a dynamic eCommerce SaaS company that champions a remote-first culture, offering flexible hours and the opportunity to work with leading global brands. With a strong focus on employee growth through training and mentorship, you'll have the chance to shape client success while influencing product development in a collaborative and inclusive environment. Enjoy the benefits of a fully remote role, a supportive team, and a clear path for career advancement as the company continues to scale across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - SaaS in Peterborough
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and retail media, especially around Amazon and other platforms like Walmart. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals already working in customer success roles within SaaS companies. Engaging with them on platforms like LinkedIn can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships or improved account performance in previous roles. Use data to back up your claims, as this aligns with the analytical approach the company values.
✨Tip Number 4
Showcase your language skills during conversations or interviews. Being fluent in English and another European language is a significant advantage, so be ready to highlight how this can benefit the company's diverse client base.
We think you need these skills to ace Customer Success Manager - SaaS in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in managing Amazon accounts or similar retail platforms. Use specific examples that demonstrate your analytical skills and ability to drive client success.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the eCommerce SaaS landscape. Mention how your skills align with the role's requirements, particularly in onboarding and optimising client relationships.
Highlight Language Proficiency:Since the role requires fluency in English and another European language, be sure to clearly state your language skills in your application. Provide examples of how you've used these languages in a professional context.
Showcase Your Analytical Approach:In your application, emphasise your analytical approach to account health and performance metrics. Include any relevant tools or methodologies you’ve used to assess and improve client outcomes.
How to prepare for a job interview at 3Search
✨Showcase Your Analytical Skills
As a Customer Success Manager, you'll need to demonstrate your analytical approach to account health and performance metrics. Be prepared to discuss specific examples of how you've used data to drive client success in previous roles.
✨Familiarise Yourself with Retail Media Trends
Stay updated on the latest trends in retail media and Amazon's tools. Showing that you are knowledgeable about current developments will impress interviewers and highlight your commitment to the role.
✨Prepare for Stakeholder Management Questions
Since the role involves managing multiple stakeholders, think of examples where you've successfully navigated complex relationships. Be ready to explain your communication style and how you ensure all parties are aligned.
✨Highlight Your Multilingual Skills
If you speak a European language in addition to English, make sure to mention it during the interview. This can set you apart from other candidates and show your ability to engage with a diverse client base.
