At a Glance
- Tasks: Lead customer success initiatives and drive growth in a dynamic Defence Tech start-up.
- Company: Exciting pre-Series A Defence Tech start-up with a focus on innovation.
- Benefits: Competitive salary of £120k-£150k plus bonus, hybrid working model.
- Other info: Opportunity to shape a high-performance team and explore innovative solutions.
- Why this job: Join a fast-paced environment and make a real impact in the Defence sector.
- Qualifications: 5 years in customer success with enterprise accounts, strong leadership skills.
The predicted salary is between 120000 - 150000 £ per year.
Defence Tech start-up seeking to appoint a Customer Success Lead to own the mobilisation, onboarding, and first-year value realisation across UK Defence customers as they build towards a future Series A fundraise and future scaling.
Role
- Work with customers and own the CS-relevant pre-sales activity (eg supporting PoCs), initial delivery and subsequent scale-up of projects with strategic (and often highly complex) enterprise customers.
- Plan and execute an appropriate build-out of the CS team over the next 1-2 years (and beyond).
- Build the appropriate processes for the CS team and its interaction with wider functions to ensure efficient and effective operations.
- Be personally responsible for elements of revenue growth within established strategic accounts.
- Own the surveying and subsequent NPS scores for each account, and initiate continuous improvement approaches as required.
- Work across both Government (eg MoD) and commercial accounts.
- Explore innovative new ways to improve efficiency of CS (such as the use of AI in accelerating documentation and customer facing knowledge bases access).
Profile
- Excited to work in a pre-Series A start-up and go on the journey from SME Acquisition.
- Must be hands-on, someone who executes and makes it happen, whilst at the same time having the leadership skills to bring on a high-performance team.
- 5 years customer success experience in Software or Services in enterprise accounts (ideally including MoD).
- Proven track-record of implementing new processes.
- Commercial awareness with the ability to balance customer outcomes alongside strategic growth objectives.
Package
- 120k-150k basic + bonus.
Location
- London office, hybrid working.
Customer Success Lead - Defence Tech start-up employer: 3Search
As a Defence Tech start-up, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership of their roles and drive meaningful change. With a focus on customer success and strategic growth, we offer competitive salaries, hybrid working arrangements, and ample opportunities for professional development as we scale towards our Series A fundraise. Join us in London to be part of a forward-thinking team that values collaboration, creativity, and the pursuit of excellence in the defence sector.
