Customer Relationship Management Lead

We're working with an ambitious international organisation that is transforming the way it engages with customers by bringing its CRM capability into a centralised digital marketing hub. This is a rare opportunity to join at the beginning of a significant transformation, helping shape how CRM is delivered across multiple European markets. If you enjoy building processes, influencing strategy and making a measurable commercial impact, this role offers the chance to create something from the ground up while working with modern marketing technology and a collaborative international team.

The CRM Lead will play a key role in establishing a brand-new regional CRM function, leading campaign delivery, creating best practice and helping build a scalable service that supports multiple international markets.

• Lead CRM campaign planning, execution and optimisation for your assigned region
• Build CRM journeys, templates and processes from the ground up using Braze or a similar platform
• Work closely with regional stakeholders to deliver commercially focused campaigns
• Make informed decisions using available customer data while remaining pragmatic where data is incomplete
• Support the development of a centralised CRM function ahead of a major organisational transformation

• Strong hands-on CRM experience at Lead, Manager or Senior CRM level
• Experience using Braze is highly desirable; Adobe Campaign or HubSpot experience will also be considered
• Commercial mindset with the confidence to work in evolving data environments
• Experience delivering CRM campaigns across multiple customer journeys
• Advantageous if you have language skills in Spanish, German or Dutch

• Opportunity to shape a CRM function from its very beginning
• Largely remote working with flexibility and occasional European travel
• Modern marketing technology with technical implementation handled by a dedicated specialist team
• Fast-moving project with genuine opportunity for contract extension or permanent employment
• Join an international business investing heavily in digital transformation and customer engagement

The recruitment process is designed to move quickly, with an initial interview with the Operations team followed by a final meeting with the hiring manager. September start dates are the target, although earlier availability will also be considered. Apply today to become a CRM Lead and help build a high-performing CRM capability for a forward-thinking international organisation.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.