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- Tasks: Lead customer journeys, drive product adoption, and build strong client relationships.
- Company: Pioneering AI company transforming legal interactions globally.
- Benefits: Competitive salary, hybrid working, international travel, and career development.
- Why this job: Join a fast-growing team and work with cutting-edge AI technology.
- Qualifications: 2:1 degree, strong communication skills, and a proactive mindset.
- Other info: Opportunity to work with global brands and make a real impact.
The predicted salary is between 45000 - 75000 £ per year.
We are working with a pioneering AI company transforming how legal teams interact with contracts worldwide. With customers in over 60 countries, this fast-scaling organisation has earned accolades from Forbes and Inc. for its cutting-edge approach and rapid growth. From international law firms to major household brands, the client’s reach and impact are unmatched. As they continue expanding across London, Singapore, and Sydney, they’re looking to grow their Customer Success team with passionate, driven individuals who love building customer relationships and delivering tangible results.
The Customer Success Manager will become a key partner to high-profile clients, leading seamless onboarding, driving product adoption, and nurturing long-term relationships to maximise value. This is a client-facing role suited to someone who thrives on problem-solving, communication, and making a measurable impact. A big part of their growth is attributed to Germany, and they seek a German speaker to enable customers to speak in their tongue.
The Customer Success Manager will:
- Own the end-to-end customer journey, from onboarding to post-implementation success
- Lead training and best practice sessions across a diverse global client base
- Build trusted relationships across enterprise accounts, driving engagement and reducing churn
- Liaise with technical and product teams to surface client feedback and improve delivery
- Identify opportunities for expansion, upsell, and cross-sell within existing accounts
You will need:
- A 2:1 or above at university
- Strong communication skills with confidence in presenting to senior stakeholders
- Proven ability to multitask and stay organised in a fast-paced environment
- A proactive, solutions-oriented mindset and a passion for customer success
- Willingness to travel internationally to meet key clients face-to-face
Why you’ll love it:
- £45,000–£75,000 base salary + OTE
- Opportunity to work with global law firms and enterprise brands
- Work-from-home flexibility and international travel
- Exposure to cutting-edge AI technology disrupting the legal space
- Join a high-growth team with excellent career development potential
Apply now to take your career to the next level with a pioneering company.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates.
Customer Success Manager - German Speaking in City of London employer: 3Search
Contact Detail:
3Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - German Speaking in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and achievements. We want to show that we’re genuinely interested in their work and how we can contribute to their success.
✨Tip Number 3
Practice our pitch! We should be ready to explain how our skills align with the role of Customer Success Manager. Highlighting our problem-solving abilities and customer relationship experience will make us stand out.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Success Manager - German Speaking in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in building customer relationships and any relevant achievements that showcase your problem-solving skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how your background aligns with our mission. Don’t forget to mention your German language skills, as they’re key for this position!
Showcase Your Communication Skills: Since this role involves presenting to senior stakeholders, make sure your application reflects your strong communication abilities. Use clear, concise language and demonstrate your confidence in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 3Search
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand the key metrics and strategies that drive customer satisfaction and retention. This will help you speak confidently about how you can contribute to the company's goals.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to demonstrate your ability to present complex information clearly, especially in both English and German.
✨Research the Company and Its Clients
Dive deep into the company’s background, its products, and its client base. Knowing their major clients and recent achievements will allow you to tailor your responses and show genuine interest in their mission, especially regarding their expansion in Germany.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer challenges. Think of real-life examples where you successfully resolved issues or improved customer experiences. This will highlight your proactive, solutions-oriented mindset that they’re looking for.
