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- Tasks: Lead and transform CRM strategies to drive customer engagement and commercial success.
- Company: Innovative travel company with a focus on customer-centric growth.
- Benefits: Competitive salary, hybrid working model, and strong leadership support.
- Other info: Opportunity for career growth and cross-functional collaboration.
- Why this job: Shape the future of CRM in a dynamic environment and make a real impact.
- Qualifications: 5–7+ years in CRM or lifecycle marketing, with strong data skills.
The predicted salary is between 65000 - 80000 £ per year.
This transformation has created a unique opportunity for a CRM Manager to take ownership of a high-impact function and shape how customer engagement drives commercial success. You’ll step into a business investing heavily in innovation, with strong leadership backing and the chance to build structure, influence strategy, and deliver measurable outcomes at scale.
The CRM Manager will own and evolve the end-to-end CRM function, transforming it into a core growth engine that drives acquisition, engagement, and retention through data-led lifecycle marketing.
- Lead CRM operations, ensuring consistency, QA, and scalable processes
- Collaborate with Product and Engineering to shape CRM systems and roadmap
- Report on CRM performance, linking activity directly to revenue impact
5–7+ years’ CRM or lifecycle marketing experience in SaaS, B2B, or marketplace environments
- Hands-on expertise with Braze or similar CRM platforms
- Strong data and analytics capability, including segmentation and SQL basics
- Opportunity to build CRM as a true commercial driver
- Exposure to cross-functional leadership across Product, Sales, and Marketing
CRM Manager - Travel in City of London employer: 3Search
Contact Detail:
3Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager - Travel in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a CRM Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your CRM experience, especially with platforms like Braze. Engage with relevant content and connect with people in the travel sector to increase your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your data and analytics skills. Be ready to discuss how you've used data-led strategies to drive customer engagement and retention in your previous roles. Show them you can link CRM activities directly to revenue impact!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace CRM Manager - Travel in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your experience in lifecycle marketing and any hands-on work with CRM platforms like Braze. We want to see how your skills can drive customer engagement and commercial success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM and how you can transform our customer engagement strategies. Be sure to mention any relevant achievements that showcase your data-led approach.
Showcase Your Data Skills: Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical skills. Mention any experience you have with segmentation and SQL basics, as these will be key in linking CRM activities to revenue impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity to shape our CRM function!
How to prepare for a job interview at 3Search
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, especially Braze. Familiarise yourself with its features and how it can drive customer engagement. Be ready to discuss how you've used similar tools in your previous roles.
✨Showcase Your Data Skills
Since data-led lifecycle marketing is key for this role, brush up on your analytics skills. Prepare examples of how you've used data to inform your CRM strategies, including any segmentation or SQL work you've done. This will demonstrate your capability to link CRM activities to revenue impact.
✨Collaboration is Key
This role involves working closely with Product, Sales, and Marketing teams. Think of specific instances where you’ve successfully collaborated across departments. Highlight your ability to influence strategy and build relationships, as this will be crucial for driving CRM success.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific CRM challenges or scenarios. Practice articulating your thought process and decision-making. This will show your potential employer that you can think critically and strategically about CRM operations.