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- Tasks: Support clients and drive business growth through AI-enabled customer experience solutions.
- Company: Market-leading organisation focused on innovative multi-channel customer interactions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Join a dynamic team and shape the future of customer experience with cutting-edge technology.
- Qualifications: Experience in client relationship management and a passion for AI and automation.
- Other info: Fast-paced environment with opportunities to engage with industry leaders.
The predicted salary is between 36000 - 60000 £ per year.
Our Market Leading Client is seeking an Onboarding Account Manager to support existing clients and contribute to business growth. The organisation delivers multi-channel customer interactions, including voice, live chat and digital solutions, to businesses across a range of sectors.
This role sits at the intersection of client engagement, sales support and solution design, with a strong focus on demonstrating value through technology-enabled customer experience solutions using AI.
The Onboarding Account Manager will work closely with Sales, Account Management and Technical Teams to ensure clients maximise the value of existing services while supporting the acquisition of new business. The role involves engaging with clients who may be reviewing their service arrangements and advising on how AI-enabled solutions can complement human support models.
Acting as a customer experience consultant, the successful candidate will scope requirements, map customer journeys and help design AI-driven solutions. They will confidently present and demonstrate technology capabilities to clients, partners and prospects, supporting both retention and growth initiatives.
Key responsibilities:- Contribute to go-to-market strategies to support adoption across new and existing clients
- Support Sales teams on live opportunities, including client meetings, demonstrations and events
- Deliver product demonstrations, workshops and webinars to educate clients on AI and automation capabilities
- Enable internal stakeholders to position and propose AI solutions within existing accounts
- Collaborate with Marketing teams to develop sales materials, case studies and industry-specific value propositions
- Provide consultative guidance on implementation approaches and change management considerations
- Capture structured client feedback and share insights with product and development teams
- Work with technical teams to ensure solutions align with customer requirements
- Scope client needs and design effective end-to-end customer journeys
- Identify and engage prospective clients, demonstrating how AI voice and digital solutions can enhance customer service operations
- Test, refine and optimise live AI solutions to guide the Client through their onboarding journey
- Provide early-stage performance reporting and recommendations to clients
- Proven experience building and maintaining strong, long-term client relationships
- Ability to manage multiple opportunities concurrently with attention to detail and pace
- Strong commercial awareness and understanding of market trends
- Interest in AI, automation and the future of customer experience
- Excellent written and verbal communication skills
- Confidence presenting to a range of audiences, including senior stakeholders
- Strong discovery and consultative selling skills
- Comfortable representing the organisation professionally at meetings and industry events
Onboarding Account Manager in Wrexham employer: 3R Consulting Ltd
Contact Detail:
3R Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Account Manager in Wrexham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Onboarding Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to present or demonstrate your knowledge, do it confidently. Whether it's during an interview or a casual chat, let your passion for AI and customer experience shine through.
✨Tip Number 3
Tailor your approach! Each client is unique, so make sure you understand their needs and how AI solutions can help them. Be ready to discuss specific examples of how you've helped clients in the past.
✨Tip Number 4
Don’t forget to follow up! After meetings or interviews, send a quick thank-you note. It shows professionalism and keeps you on their radar. Plus, it’s a great opportunity to reiterate your interest in the role!
We think you need these skills to ace Onboarding Account Manager in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Account Manager role. Highlight your experience with client relationships and any relevant skills in AI and customer experience solutions. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves presenting to clients and stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear, concise language in your application to reflect your ability to engage effectively with a range of audiences.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you've supported sales teams or worked on client onboarding. We love seeing examples of how you've contributed to business growth and client satisfaction in your past positions.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at 3R Consulting Ltd
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and automation technologies. Understand how they can enhance customer service operations, as this will be crucial in demonstrating value to clients during the interview.
✨Showcase Your Client Relationship Skills
Prepare examples that highlight your experience in building and maintaining strong client relationships. Think about specific situations where you successfully managed multiple opportunities and how you ensured client satisfaction.
✨Practice Your Presentation Skills
Since you'll be presenting to various audiences, practice delivering a mock demonstration of an AI solution. This will help you feel more confident and articulate during the actual interview, showcasing your ability to engage and educate clients.
✨Understand the Company’s Market Position
Research the company’s position in the market and their competitors. Be ready to discuss how you can contribute to their go-to-market strategies and support sales initiatives, showing that you’re not just interested in the role but also in the company's success.
