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For Companies At a Glance
- Tasks: Support clients and drive business growth through AI-enabled customer experience solutions.
- Company: Market-leading organisation delivering innovative multi-channel customer interactions.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Why this job: Join a dynamic team and shape the future of customer experience with cutting-edge technology.
- Qualifications: Experience in client relationship management and a passion for AI and automation.
- Other info: Fast-paced environment with opportunities to engage with industry leaders.
The predicted salary is between 36000 - 60000 £ per year.
Our Market Leading Client is seeking an Onboarding Account Manager to support existing clients and contribute to business growth. The organisation delivers multi-channel customer interactions, including voice, live chat and digital solutions, to businesses across a range of sectors. This role sits at the intersection of client engagement, sales support and solution design, with a strong focus on demonstrating value through technology-enabled customer experience solutions using AI.
The Onboarding Account Manager will work closely with Sales, Account Management and Technical Teams to ensure clients maximise the value of existing services while supporting the acquisition of new business. The role involves engaging with clients who may be reviewing their service arrangements and advising on how AI-enabled solutions can complement human support models. Acting as a customer experience consultant, the successful candidate will scope requirements, map customer journeys and help design AI-driven solutions. They will confidently present and demonstrate technology capabilities to clients, partners and prospects, supporting both retention and growth initiatives.
Key responsibilities:- Contribute to go-to-market strategies to support adoption across new and existing clients
- Support Sales teams on live opportunities, including client meetings, demonstrations and events
- Deliver product demonstrations, workshops and webinars to educate clients on AI and automation capabilities
- Enable internal stakeholders to position and propose AI solutions within existing accounts
- Collaborate with Marketing teams to develop sales materials, case studies and industry-specific value propositions
- Provide consultative guidance on implementation approaches and change management considerations
- Capture structured client feedback and share insights with product and development teams
- Work with technical teams to ensure solutions align with customer requirements
- Scope client needs and design effective end-to-end customer journeys
- Identify and engage prospective clients, demonstrating how AI voice and digital solutions can enhance customer service operations
- Test, refine and optimise live AI solutions to guide the Client through their onboarding journey
- Provide early-stage performance reporting and recommendations to clients
- Proven experience building and maintaining strong, long-term client relationships
- Ability to manage multiple opportunities concurrently with attention to detail and pace
- Strong commercial awareness and understanding of market trends
- Interest in AI, automation and the future of customer experience
- Excellent written and verbal communication skills
- Confidence presenting to a range of audiences, including senior stakeholders
- Strong discovery and consultative selling skills
- Comfortable representing the organisation professionally at meetings and industry events
Locations
Onboarding Account Manager in Wales, Wrexham employer: 3R Consulting Ltd
Contact Detail:
3R Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Account Manager in Wales, Wrexham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Onboarding Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to present or demonstrate your knowledge about AI and customer experience solutions, make it count. Use real-life examples to showcase how you can add value to potential clients.
✨Tip Number 3
Follow up after meetings! Don’t let those connections go cold. Send a quick thank-you email or share additional insights related to your discussion. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It gives us a chance to know you better and understand how you can fit into our team as an Onboarding Account Manager.
We think you need these skills to ace Onboarding Account Manager in Wales, Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Account Manager role. Highlight your experience with client relationships and any relevant knowledge of AI solutions, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves presenting to clients and stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear, concise language in your application to reflect how you would communicate in the role.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you've supported sales teams or worked on customer experience projects. We want to see how your background aligns with our needs, so be specific about your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people quickly, and you’ll have a better chance of standing out in the process!
How to prepare for a job interview at 3R Consulting Ltd
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and automation technologies. Understand how they can enhance customer service operations, as you'll need to confidently present these solutions to clients. Familiarise yourself with recent trends and case studies that showcase successful implementations.
✨Master the Customer Journey
Be prepared to discuss how you would scope client needs and design effective end-to-end customer journeys. Think about examples from your past experience where you've mapped customer journeys or provided consultative guidance. This will show your understanding of the role's requirements.
✨Engage with Real Scenarios
During the interview, be ready to engage in role-play scenarios or case studies. Practice how you would handle client meetings or product demonstrations. This will help you demonstrate your consultative selling skills and ability to manage multiple opportunities concurrently.
✨Showcase Your Communication Skills
Since you'll be presenting to a range of audiences, including senior stakeholders, it's crucial to showcase your excellent written and verbal communication skills. Prepare to articulate your thoughts clearly and confidently, and consider how you can tailor your message to different audiences.
