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- Tasks: Support tenancy changeovers and ensure compliance with statutory codes.
- Company: Join a dynamic team in the heart of Chester, focused on hospitality operations.
- Benefits: Enjoy a positive work environment and opportunities for personal development.
- Why this job: Make an impact by improving processes and supporting a talented team.
- Qualifications: Experience in management and strong IT skills are essential; hospitality knowledge is a plus.
- Other info: Flexible working and a chance to develop your leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Our Client based in the heart of Chester are seeking to add an Operations Support Manager to their talented roster.
Objectives of the role:
- To support and implement processes on all tenancy changeovers for sites under instruction from Business Development Managers.
- Work closely with the estates team to ensure Statutory Code is being followed in regard to all pubs code agreements.
- To provide support to Regional Operations Directors, Estates and Business Development Managers daily and resolve any issues that may arise and escalate where necessary.
- Facilitate and encourage a positive working environment and lead by example.
Key Responsibilities:
- Check all tenancy agreements before issuing to licensees using checklist provided.
- Develop and sustain tracking systems for all incoming and outgoing business documentation and provide monthly KPI reports for each region.
- To provide the Ops Exec team with regular updates on KPIs via presentation.
- Oversee and administer the operator managed agreements, disposal and ULP change notifications.
- Creating and implementing business plan process and providing the necessary support for the team and BDMs ensuring the company is compliant with the Statutory Code ensuring all documents are filed in the correct houseflies in the cellar.
- Aid the team in tracking documentation from BDMs, ensuring timely completion.
- Building and improving reports and implementing them to ensure tenants agreements do not expire, thus enabling the team to work with BDMs for renewals of agreements.
- Closely monitoring account set ups, ensuring correct billing lines and agreement types are being used and thereafter liaising with the sales ledger team with any issues that may arise.
- Provide monthly reporting of expired agreements and rent reviews on substantive agreements and creating the necessary documentation to support compliance.
- Take part in a monthly meeting with Estates team and property director to run through compliance and coordinate the necessary paperwork through the ops support team.
- Manage and develop individuals’ performance to deliver set objectives through regular 1:1s offering coaching, training and feedback.
- Carry out monthly team meetings with Ops Support team.
- Ad hoc reports and tasks as required.
Skills and Experience:
- Ability to positively influence and engage with colleagues and your team.
- Shows resilience when faced with challenging scenarios and the ability to identify solutions to resolve problems with a ‘can-do’ attitude.
- Flexibility, receptive and positive towards change.
- Experience in a similar type role desirable.
- Line management experience essential.
- IT skills (Including all Microsoft packages such as Word and Excel).
- Organised approach to working by demonstrating versatility and flexibility.
- Excellent communication skills (verbally and written) with good attention to detail.
- Knowledge of the hospitality industry (desirable however not essential).
- Be able to work at pace in a forever changing environment.
Operations Support Manager employer: 3R Consulting Ltd
Contact Detail:
3R Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network with professionals in the hospitality and operations sectors. Attend industry events or join relevant online forums to connect with people who might provide insights or referrals for the Operations Support Manager role.
✨Tip Number 2
Familiarise yourself with the Statutory Code and any relevant compliance regulations in the hospitality industry. This knowledge will not only help you stand out but also demonstrate your commitment to the role's responsibilities.
✨Tip Number 3
Prepare to discuss your experience in managing teams and improving processes during the interview. Think of specific examples where you've successfully led a team or implemented a new system that enhanced efficiency.
✨Tip Number 4
Showcase your IT skills, particularly with Microsoft Word and Excel. Be ready to discuss how you've used these tools in previous roles to manage documentation and reporting effectively.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Support Manager role. Focus on your line management experience, IT skills, and any previous roles in operations or hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to positively influence and engage with colleagues. Mention specific examples of how you've resolved challenges in past roles, demonstrating your 'can-do' attitude.
Highlight Relevant Skills: In your application, emphasise your organisational skills and attention to detail. Discuss your experience with tracking systems and reporting, as these are key responsibilities for the role.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with teams or stakeholders in the past.
How to prepare for a job interview at 3R Consulting Ltd
✨Showcase Your Organisational Skills
As an Operations Support Manager, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples of how you've successfully organised projects or documentation in the past, and be ready to discuss your methods for tracking progress and ensuring compliance.
✨Demonstrate Problem-Solving Abilities
This role requires a 'can-do' attitude, especially when faced with challenges. Think of specific instances where you've identified problems and implemented effective solutions. Be prepared to share these stories during your interview to highlight your resilience and proactive approach.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a brief presentation on a relevant topic to showcase your ability to convey information effectively, as you will be providing updates on KPIs.
✨Familiarise Yourself with the Statutory Code
Understanding the Statutory Code is essential for this role. Take some time to research it and be ready to discuss how you would ensure compliance in your work. This knowledge will not only impress your interviewers but also show your commitment to the responsibilities of the position.
