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- Tasks: Lead operations and support tenancy changeovers while ensuring compliance with statutory codes.
- Company: Join a dynamic client in Chester, known for its commitment to excellence in the hospitality sector.
- Benefits: Enjoy a collaborative work environment, opportunities for growth, and potential remote work options.
- Why this job: Be part of a vibrant team that values innovation and positive culture while making a real impact.
- Qualifications: Experience in management and strong IT skills are essential; hospitality knowledge is a plus.
- Other info: Regular coaching and feedback sessions to help you grow and succeed in your role.
The predicted salary is between 36000 - 60000 £ per year.
Our A* Client based in the heart of Chester is seeking to add a talented Operations Manager / Operations Support Manager to it\’s ranks
Objectives of the role:
To support and implement processes on all tenancy changeovers for sites under instruction from Business Development Managers and approved by RODs
Work closely with the estates team to ensure Statutory Code is being followed in regard to all pubs code agreements
To provide support to Regional Operations Directors, Estates and Business Development Managers daily and resolve any issues that may arise and escalate where necessary
Facilitate and encourage a positive working environment and lead by example in line with our company values
Key Responsibilities:
Check all tenancy agreements before issuing to licensees using checklist provided
Develop and sustain tracking systems for all incoming and outgoing business documentation and provide monthly KPI reports for each region.
To provide the Ops Exec team with regular updates on KPIs via presentation
Oversee and administer the operator managed agreements, disposal and ULP change notifications
Creating and implementing business plan process and providing the necessary support for the team and BDMs ensuring the company is compliant with the Statutory Code ensuring all documents are filed in the correct houseflies in the cellar
Aid the team in tracking documentation from BDMs, ensuring timely completion.
Ensuring Statutory Code is adhered to around substantive lets, using a reporting system which involves Ops Support team monitoring and estates managers agreeing with the necessary documentation supporting this
Building and improving reports and implementing them to ensure tenants agreements do not expire, thus enabling the team to work with BDMs for renewals of agreements
Closely monitoring account set ups, ensuring correct billing lines and agreement types are being used and thereafter liaising with the sales ledger team with any issues that may arise
Presenting to the field teams and Operations with exception reporting enabling to better improve process and communication around the business
Assist FP&A with the annual audit of the Statutory Code
Provide monthly reporting of expired agreements and rent reviews on substantive agreements and creating the necessary documentation to support compliance
Working alongside the estates and operations team ensuring all Dilapidations across the business are served in a timely manner and in line with the companies Code of Practice
Take part in a monthly meeting with Estates team and property director to run through compliance and coordinate the necessary paperwork through the ops support team
Manage and develop individuals performance to deliver set objectives through regular 1:1s offering coaching, training and feedback
Carry out monthly team meetings with Ops Support team
Ad hoc reports and tasks as required
Skills and Experience:
Ability to positively influence and engage with colleagues and your team
Shows resilience when faced with challenging scenarios and the ability to identify solutions to resolve problems with a can-do attitude
Flexibility, receptive and positive towards change
Experience in a similar type role desirable
Line management experience essential
IT skills (Including all Microsoft packages such as Word and Excel)
Organised approach to working by demonstrating versatility and flexibility
Excellent communication skills (verbally and written) with good attention to detail
Knowledge of the hospitality industry (desirable however not essential)
Be able to work at pace in a forever changing environment
Operations Manager in Chester employer: 3R Consulting Ltd
Contact Detail:
3R Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Chester
✨Tip Number 1
Familiarise yourself with the Statutory Code and tenancy agreements relevant to the hospitality industry. Understanding these documents will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Network with professionals in the hospitality sector, especially those who have experience in operations management. Attend industry events or join online forums to gain insights and potentially get referrals that could lead to an interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've positively influenced team dynamics or resolved operational challenges in previous roles. This will showcase your leadership skills and ability to manage change effectively.
✨Tip Number 4
Research our company values and think about how your personal values align with them. Be ready to articulate this connection during your conversations with us, as cultural fit is crucial for our team.
We think you need these skills to ace Operations Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Manager role. Focus on your ability to manage processes, lead teams, and ensure compliance with statutory codes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the hospitality industry and your experience in operations management. Mention specific examples of how you've positively influenced teams and resolved challenges.
Highlight Key Skills: In your application, emphasise your IT skills, particularly with Microsoft Word and Excel, as well as your organisational abilities. Mention any line management experience and your approach to coaching and developing team members.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've successfully navigated challenging scenarios in previous roles. Highlight your resilience and can-do attitude, which are essential for this position.
How to prepare for a job interview at 3R Consulting Ltd
✨Know the Company and Its Values
Before your interview, take some time to research the company and understand its values. This will help you align your answers with what they are looking for and demonstrate that you are a good cultural fit.
✨Prepare for Scenario-Based Questions
Given the nature of the Operations Manager role, be ready to answer scenario-based questions. Think of examples from your past experience where you successfully managed challenges or implemented processes, as this will showcase your problem-solving skills.
✨Showcase Your Leadership Skills
As line management experience is essential, prepare to discuss your leadership style and how you've developed team performance in previous roles. Highlight specific instances where you provided coaching or feedback to your team.
✨Demonstrate Your Organisational Skills
The role requires a high level of organisation and attention to detail. Be prepared to discuss how you manage multiple tasks and ensure compliance with statutory codes. Providing examples of tracking systems or reporting methods you've used can be very effective.
