At a Glance
- Tasks: Lead and evolve client relationships while driving performance and service excellence.
- Company: 3PLUK, a tech-driven company with a people-first culture.
- Benefits: Competitive salary, performance bonuses, hybrid work, and clear progression opportunities.
- Other info: Join a collaborative team in a fast-paced, evolving environment.
- Why this job: Shape a key function in a growing business and make a real impact.
- Qualifications: Experience in Account Management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Oswestry (Hybrid options available) | Full-time
3PLUK – Powered by Tech. Driven by People.
We're looking for an exceptional Head of Account Management & Customer Support to lead and evolve our client-facing function at 3PLUK. This is a leadership role (Reporting directly to the MD) for someone who can take ownership of key client relationships while building structure, performance standards, and clarity across account management and customer support. You'll play a critical role in shaping how we deliver service, retain clients, and scale.
What you'll be responsible for:
- Leading and developing a clear, scalable Account Management framework
- Owning relationships with key clients and ensuring service excellence
- Driving performance, retention, and continuous improvement across the function
- Creating structure, KPIs, and accountability within the Customer Support team
- Working cross-functionally with Operations, Tech, and Commercial teams
- Managing escalations and supporting onboarding of new clients
What we're looking for:
- Proven experience in Account Management, Customer Success, or Client Services
- Strong leadership capability — able to build and develop high-performing teams
- Commercial awareness with a client-first mindset
- Comfortable operating in a fast-paced, evolving environment
- Experience in logistics, e-commerce, or tech-enabled services is beneficial
What we offer:
- A genuine opportunity to shape and lead a key function in a growing business
- Competitive salary + performance-related bonus
- Clear progression and development opportunities
- Hybrid working options
- A collaborative, ambitious, and people-first culture
Interested? Send your CV and a short cover letter to dave.wyatt@3pluk.co.uk Subject: Head of Account Management Application – [Your Name]
Head of Account Management & Customer Support in Shrewsbury employer: 3pluk - Specialists in Ecommerce Fulfilment
At 3PLUK, we pride ourselves on being a people-driven organisation that values collaboration and ambition. As the Head of Account Management & Customer Support, you'll not only lead a vital function within our growing business but also enjoy a competitive salary, performance-related bonuses, and clear opportunities for professional development. Our hybrid working options and supportive culture make 3PLUK an exceptional employer for those looking to make a meaningful impact in the logistics and tech-enabled services sector.
Contact Details:
3pluk - Specialists in Ecommerce Fulfilment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management & Customer Support in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We can’t stress enough how important it is to be confident and articulate when discussing your skills and experiences.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Account Management & Customer Support in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Account Management & Customer Support role. Highlight your leadership capabilities and any relevant experience in account management or customer success.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Client-First Mindset:In both your CV and cover letter, emphasise your commercial awareness and client-first approach. We want to see how you've successfully managed client relationships and driven service excellence in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. Make sure to include 'Head of Account Management Application – [Your Name]' in the subject line of your email to keep things organised!
How to prepare for a job interview at 3pluk - Specialists in Ecommerce Fulfilment
✨Know Your Stuff
Before the interview, dive deep into 3PLUK's services and values. Understand their approach to account management and customer support. This will not only show your genuine interest but also help you align your experience with their needs.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership capabilities. Think of times when you've built high-performing teams or improved client relationships. Be ready to discuss how you can bring that same energy to 3PLUK.
✨Be Client-Centric
Since the role focuses on client relationships, come armed with stories that demonstrate your client-first mindset. Discuss how you've driven performance and retention in previous roles, and how you plan to do the same at 3PLUK.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future direction, especially regarding their account management framework. This shows you're not just interested in the role, but also in how you can contribute to their growth.
