At a Glance
- Tasks: Lead and evolve client relationships while driving performance and service excellence.
- Company: Join 3PLUK, a tech-driven company with a people-first culture.
- Benefits: Competitive salary, performance bonuses, and hybrid working options.
- Other info: Exciting opportunities for progression in a fast-paced environment.
- Why this job: Shape a key function in a growing business and make a real impact.
- Qualifications: Proven experience in Account Management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for an exceptional Head of Account Management & Customer Support to lead and evolve our client-facing function at 3PLUK. This is a leadership role (Reporting directly to the MD) for someone who can take ownership of key client relationships while building structure, performance standards, and clarity across account management and customer support. You’ll play a critical role in shaping how we deliver service, retain clients, and scale.
What you’ll be responsible for:
- Leading and developing a clear, scalable Account Management framework
- Owning relationships with key clients and ensuring service excellence
- Driving performance, retention, and continuous improvement across the function
- Creating structure, KPIs, and accountability within the Customer Support team
- Working cross-functionally with Operations, Tech, and Commercial teams
- Managing escalations and supporting onboarding of new clients
What we’re looking for:
- Proven experience in Account Management, Customer Success, or Client Services
- Strong leadership capability — able to build and develop high-performing teams
- Commercial awareness with a client-first mindset
- Comfortable operating in a fast-paced, evolving environment
- Experience in logistics, e-commerce, or tech-enabled services is beneficial
What we offer:
- A genuine opportunity to shape and lead a key function in a growing business
- Competitive salary + performance-related bonus
- Clear progression and development opportunities
- Hybrid working options
- A collaborative, ambitious, and people-first culture
Interested? Send your CV and a short cover letter to dave.wyatt@3pluk.co.uk Subject: Head of Account Management Application – [Your Name]
Head of Account Management & Customer Support in Newport employer: 3pluk - Specialists in Ecommerce Fulfilment
At 3PLUK, we pride ourselves on being a people-driven organisation that values collaboration and ambition. As the Head of Account Management & Customer Support, you'll not only lead a vital function but also enjoy a competitive salary, performance-related bonuses, and clear opportunities for professional growth in a hybrid working environment. Join us in shaping exceptional client relationships and delivering outstanding service in a dynamic and supportive culture.
Contact Details:
3pluk - Specialists in Ecommerce Fulfilment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management & Customer Support in Newport
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re not just interested in the role, but also in how you can contribute to our mission at 3PLUK.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Account Management & Customer Support role. We want to hear how you can drive performance and retain clients.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show us you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Account Management & Customer Support in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Account Management & Customer Support role. Highlight your leadership capabilities and any relevant experience in account management or customer success.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and built strong client relationships in the past.
Showcase Your Commercial Awareness:We want to see that you understand the importance of a client-first mindset. In your application, mention any experiences where you've successfully navigated client needs and expectations, especially in fast-paced environments.
Apply Through Our Website:While you can send your application via email, we encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at 3pluk - Specialists in Ecommerce Fulfilment
✨Know Your Stuff
Before the interview, dive deep into 3PLUK's services and client base. Understand their approach to account management and customer support. This will not only show your genuine interest but also help you tailor your answers to align with their values and goals.
✨Showcase Leadership Skills
As a Head of Account Management & Customer Support, your leadership capabilities are crucial. Prepare examples from your past experiences where you've successfully built and developed high-performing teams. Highlight how you’ve driven performance and improved client relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage escalations. Think of specific scenarios where you’ve handled difficult situations or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in account management or how they measure success in customer support. This shows your strategic thinking and eagerness to contribute to their growth.
