Inventory Controller in Wigan

The Inventory Controller is responsible for maintaining accurate stock records and ensuring the integrity of inventory across the fulfilment centres. The role plays a critical part in supporting operational efficiency and customer satisfaction, by ensuring stock is correctly received, stored, tracked, and reported. Working closely with warehouse operations, customer experience, and systems teams, the Inventory Controller ensures good stock health and ensures any discrepancies are identified, investigated, and resolved promptly within a fast‑paced e‑commerce 3PL fulfilment environment. The Inventory Controller is a key operational specialist, acting as the central point of accountability for stock accuracy within the fulfilment centre. The role requires a high level of ownership, attention to detail, and the ability to influence operational teams to follow best practices, ensuring inventory integrity is maintained as the business scales.

Key Responsibilities

• Inventory Accuracy & Control
  • Maintain high levels of inventory accuracy across all stock locations.
  • Perform regular cycle counts and full stock audits.
  • Investigate and resolve stock discrepancies, including missing, damaged, or misallocated stock.
  • Ensure all stock movements are accurately recorded within the Warehouse Management System (WMS).
• Stock Reconciliation & Reporting
  • Reconcile physical stock against system records and identify variances.
  • Produce regular inventory reports for internal stakeholders and clients.
  • Support month‑end and year‑end stock reconciliation processes.
  • Maintain clear audit trails for all stock adjustments and movements.
  • Produce and maintain stock occupancy records.
• Operational Support
  • Work closely with inbound, picking, and dispatch teams to ensure correct stock handling procedures are followed.
  • Provide guidance to warehouse teams on best practices for stock control.
  • Support operational teams in resolving stock‑related issues impacting order fulfilment.
  • Ensure correct stock rotation (e.g., FIFO / FEFO) where required.
  • Set up and manage effective replenishment records.
  • Frequent stock consolidation and space optimisation controls.
• Customer & Stakeholder Communication
  • Liaise with Customer Experience and Account Management teams on stock‑related queries.
  • Provide timely updates on inventory issues affecting orders or client accounts.
  • Support client reporting requirements with accurate and timely data.
  • Support onboarding of new customers.
• Systems & Process Management
  • Ensure effective use of the Warehouse Management System (WMS) for all inventory processes.
  • Identify system or process improvements to enhance stock accuracy and efficiency.
  • Support implementation of new systems, processes, or client requirements.
  • Analyse weights and dims of products to ensure space optimisation.
• Continuous Improvement
  • Identify root causes of stock discrepancies and implement preventative measures.
  • Contribute to improving warehouse layout, processes, and stock handling procedures.
  • Support operational efficiency by reducing stock errors and improving accuracy.
  • Support special projects including reconfiguration and relays.
• Health, Safety & Compliance
  • Ensure all inventory processes comply with health and safety standards.
  • Follow company procedures for safe handling and storage of goods.
  • Support audits and ensure compliance with internal and external requirements.

Success looks like

Success in this role is maintaining consistently high levels of inventory accuracy, ensuring that physical stock and system records are fully aligned, and that discrepancies are minimal, quickly identified, and effectively resolved. The Inventory Controller supports smooth warehouse operations by preventing stock‑related issues that impact order fulfilment, while providing accurate, timely reporting to both internal teams and clients. Success is also reflected in strong process discipline, continuous improvement of stock control procedures, and reliable collaboration with operational teams to ensure efficient, accurate, and compliant inventory management.

Key Skills & Experience

Essential

• Experience in inventory control, stock management, or warehouse operations.
• Strong attention to detail and high level of accuracy.
• Experience using Warehouse Management Systems (WMS).
• Excellent analytical and problem‑solving skills.
• Ability to work in a fast‑paced operational environment.

Desirable

• Experience within e‑commerce fulfilment or 3PL logistics environments.
• Experience conducting cycle counts and stock audits.
• Strong Excel or data analysis skills.
• Understanding of stock control methodologies (e.g., FIFO, batch control, serial number capture).

Personal Attributes

• Highly detail‑oriented – Takes pride in accuracy and precision.
• Methodical and organised – Able to follow structured processes consistently.
• Proactive mindset – Identifies and resolves issues before they escalate.
• Reliable and accountable – Takes ownership of inventory accuracy.
• Calm under pressure – Maintains accuracy in a fast‑paced environment.
• Collaborative – Works effectively with operational and customer‑facing teams.

What we Offer

• Remuneration: A competitive salary, and pension contribution (dependent on experience and your geographic market benchmark), and plenty of opportunities to grow from there.
• Annual Leave: 33 days of paid annual leave including public holidays, plus your birthday on us subject to a qualifying period.
• Wellbeing: Our Medicash program includes GP anytime, cashback for prescriptions, optical, dental etc. In addition fresh fruit weekly and refreshments are provided.
• Life Assurance: Death in service cover at 4 × annual salary subject to qualifying period.
• Perks: Our Bright HR benefits platform offers a variety of discounts across wellbeing and lifestyle. In addition, you get to access a range of exclusive discount codes from some of the fantastic retail brands we work with.
• Facilities: Free onsite parking and access to fantastic welfare facilities.
• Growth and development: From day one, our investment in your learning, development, and career progression is a top priority. And with the rate we are growing at, there are plenty of long‑term career opportunities where talent is identified.
• A team that feels like family: You will be joining a fun, supportive team that prioritises high autonomy, and collaboration primarily. We also host regular team social events.
• Culture & engagement: Our approach to culture encourages transparency, ownership, and honesty. We have no room for toxicity, bureaucracy, and micro‑management, here at 3PL.

To apply, email your CV and covering letter to careers@3p-logistics.co.uk.