At a Glance
- Tasks: Support customers and enhance their experience in a dynamic social housing environment.
- Company: Join Mears Group, a leader in community-focused services.
- Benefits: Enjoy 25 days leave, volunteering opportunities, and exclusive staff perks.
- Other info: Be part of a diverse team committed to social mobility and inclusion.
- Why this job: Make a real difference in diverse communities while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
About the Role
Annual salary: up to £32,500.00Customer Success Coordinator Location: Rotherham
Contract: Full Time Permanent Salary up to £32,500.00 per annum + company car allowance42.5 hours per week (8-5 Monday- Friday)About the
Role: We are seeking a Customer Success Co-ordinator to join our team.
You will be working alongside Rotherham in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
A Customer Success co-ordinator within our Rotherham contract. you will positively represent Mears, working closely with the contract operational team and customers daily.
Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle.
Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.
Duties
- Investigating and responding to customer complaints
- Analysing customer satisfaction results
- Keep tenants, clients, and internal teams updated
- Provide clear, timely updates throughout the works lifecycle
- Promote a positive customer experience and manage expectations
- Track customer-related KPIs (complaints, satisfaction, response times)
- Help embed company approaches (e. g. customer strategy, social value, engagement programmes)
- Organise or support resident forums / engagement activities
- Act as the “voice of the customer” within the contract
- Build relationships with communities and stakeholders
- Log and update customer interactions on systems accurately
- Maintain records for audit/compliance
- Support reporting and data tracking
- Delivering customer related training
- Key Criteria
- Previous experience in a customer service office based role
- IT literate
- Communication skills written and verbal
- Experience in the above duties
- Passionate about making a difference in diverse communities
- Good communication skills, written and verbal
- Basic knowledge of housing maintenance and call centre environments desirable but not essential
- NVQ or GCSE in Maths & English (pass)
- UK full driving licence
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Additional Information
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.
This is to ensure we are committed to improving social mobility.
We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
These questions are optional and will not impact your ability to apply.
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Customer Success Co-ordinator in Rotherham employer: 3M HEALTHCARE
At Bank of America, we pride ourselves on being an exceptional employer, particularly for the Managing Director role in Investment Banking EMEA Healthcare. Our commitment to fostering an inclusive workplace ensures that every teammate can thrive and contribute to our shared success, supported by competitive benefits and a culture that prioritises career development and personal well-being. With a focus on collaboration and innovation, we offer unique opportunities for growth and impact within a dynamic financial environment in the heart of EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Co-ordinator in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 3M HEALTHCARE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 3M HEALTHCARE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Co-ordinator in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 3M HEALTHCARE:Your cover letter is your chance to shine! Tell us why you want to work at 3M HEALTHCARE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 3M HEALTHCARE!
How to prepare for a job interview at 3M HEALTHCARE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
