Overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion.
As a Technical Service Engineer (f/m/d) – On Site Position in Glasgow, UK / Madrid, Spain – Italian / German Speaker, you will assist customers in solving their technical issues and provide support to ensure the best experience possible.
Responsibilities
- First‑line contact with customers to troubleshoot run results, instrument hardware, system software, and computer‑related problems over telephone and email, with a focus on systems used for PCR, qPCR, and Next Generation Sequencing.
- Triage function between Technical Service and Application Support by qualifying requests and addressing customers’ needs in resolving their inquiries.
- Commit to achieving specific Global Service & Support (GSS) related targets and Service Level Agreements (SLAs).
- Work closely with Support and Field Service Engineers to prioritize activities.
- Identify training and service opportunities for Commercial Sales partners.
- Drive process improvement, identify new opportunities and highlight gaps in current portfolio.
- Provide responsive telephone support and work to ensure customer success in the use of instrumentation.
- Ensure response times are met when handling customers interactions to meet contractual agreement.
- Support complex laboratory instruments utilizing troubleshooting skills, including root cause analysis.
- Represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
Qualifications
- Minimum of a degree in a Life Science, Engineering Discipline, or related field, or equivalent experience.
- Proficiency in both verbal and written communication in English, as well as fluency in Italian or German (additional language skills are a plus).
- Problem‑solving skills and experience.
- Understanding of NGS workflow and application.
- Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.
- Effective social skills, both orally and in writing, with customers and colleagues.
- Ability to prioritize tasks and handle time effectively.
- Strong problem‑solving abilities.
Skills and Abilities
- Strong communication, prioritization, and problem‑solving abilities.
EEO Statement
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.
Technical Service Engineer (f/m/d) in Paisley employer: 3M HEALTHCARE
At Bank of America, we pride ourselves on being an exceptional employer, particularly for the Managing Director role in Investment Banking EMEA Healthcare. Our commitment to fostering an inclusive workplace ensures that every teammate can thrive and contribute to our shared success, supported by competitive benefits and a culture that prioritises career development and personal well-being. With a focus on collaboration and innovation, we offer unique opportunities for growth and impact within a dynamic financial environment in the heart of EMEA.
