Account Support Analyst in East Grinstead

LexisNexis Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting‑edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.

Our International Fulfilment team is responsible for the sales order processing and product fulfilment for an internationally based sales team. We handle orders from the point of submission in Salesforce.com through to invoicing. We create billing for the contracts to ensure accurate product fulfilment, invoicing, and timely revenue recognition.

You will be responsible for the order validation process in Salesforce.com up until invoicing. You will work as a member of the International Fulfilment team ensuring workflows are maintained in keeping with established audit requirements. You should be able to prioritise multiple tasks while managing your own workload to ensure ongoing success.

Responsibilities:

• Taking ownership of the order validation process in Salesforce.com all through to invoicing
• Working within established KPI’s ensuring accuracy for all quotes to deliver accurate billing and revenue recognition
• Establishing relationships with relevant Sales personnel and other internal stakeholders to ensure governance for order entry, data integrity of CRM and billing systems
• Collaborating with Fulfilment team to ensure workflows and best practice are maintained in line with established audit requirements
• Establishing solid working relationships with all Fulfilment teams to ensure consistency of first class support for all International LNRS customers

Requirements:

• Be able to multi-task effectively within agreed upon deadlines whilst managing own workload
• Have the ability to work well under pressure and deadlines whilst being flexible
• Display excellent attention to detail and critical thinking
• Have excellent working knowledge of Salesforce or similar CRM system
• Be proficient in using Microsoft Office package
• Have a positive, collaborative mindset and a desire to deliver real business value to our customers

Benefits:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.