At a Glance
- Tasks: Welcome patients and visitors, direct them, and handle calls with a smile.
- Company: Join HCA UK, a leading healthcare provider with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, private healthcare, and discounts at over 800 retailers.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a difference in people's lives while growing your career in a supportive environment.
- Qualifications: Previous concierge experience and excellent communication skills are a must.
The predicted salary is between 28860 - 28860 £ per year.
Job Overview
Concierge at The Harley Street Clinic, London. Full-time, 37.5 hours per week. Shifts between 07:30 and 20:30 with rotating weekends. Salary £28,860 per annum plus benefits.
Responsibilities
- Meet and greet all patients, visitors and consultants into the building.
- Direct visitors to correct areas.
- Handle telephone calls.
- Cover for reception when necessary.
Qualifications
- Previous concierge experience, preferably in a 5* setting.
- Excellent communication skills.
- Excellent customer service skills.
- Good IT skills.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA is a leading healthcare provider.
In the UK, we are the largest provider of privately funded healthcare and invest heavily in the latest treatments, technology, and facilities.
Being part of a large multisite established group offers unrivaled opportunities for career progression through internal and external courses, and working conditions prioritising both mental and physical wellbeing.
Benefits
You’ll be eligible for 25 days holiday each year (plus bank holidays), with the option to buy or sell leave.
Private healthcare insurance, private pension contribution which increases with length of service, season ticket loan, cycle to work scheme, group life assurance, critical illness cover, enhanced maternity and paternity pay, corporate staff discount for all facilities including maternity packages, comprehensive range of flexible health, protection, and lifestyle benefits.
Discounts with over 800 major retailers.
Culture and Values
We celebrate unique perspectives and different experiences. Our mission is to care and improve human life. Our core values are:
- Unique and Individual – recognising and valuing everyone as unique.
- Kindness and compassion – treating people with kindness and compassion.
- Honesty, integrity and fairness – acting with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity – trusting and treating one another as valued members of the HCA UK family with loyalty, respect and dignity.
- Reasonable Adjustments
We are a Disability Confident committed organisation and are happy to discuss flexible working arrangements and offer reasonable adjustments throughout the recruitment process and in the workplace.
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Concierge employer: 3M HEALTHCARE
At Bank of America, we pride ourselves on being an exceptional employer, particularly for the Managing Director role in Investment Banking EMEA Healthcare. Our commitment to fostering an inclusive workplace ensures that every teammate can thrive and contribute to our shared success, supported by competitive benefits and a culture that prioritises career development and personal well-being. With a focus on collaboration and innovation, we offer unique opportunities for growth and impact within a dynamic financial environment in the heart of EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 3M HEALTHCARE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 3M HEALTHCARE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 3M HEALTHCARE:Your cover letter is your chance to shine! Tell us why you want to work at 3M HEALTHCARE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 3M HEALTHCARE!
How to prepare for a job interview at 3M HEALTHCARE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
