Client Relationship Assistant

Overview

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Client Relationship Assistant is to support our Client Relationship Managers with delivering bespoke portfolio management strategies that elevate the experience of our Private Shopping Clients.

Responsibilities

• Assist with the day-to-day administrative, operational and reporting of all clientelling campaigns and initiatives to drive the performance of the Private Shopping team.
• Support with welcoming, engaging and acquiring new clients, including responding to client inquiries via multiple channels, scheduling client appointments and facilitating the handover to the assigned Private Shopper.
• Maintain all activity trackers up to date, liaise with Private Shoppers to collate client feedback, and manage waiting lists for brand and product access.
• Co‑ordinate travel arrangements for clients and team members.
• Work alongside the Client Relationship Managers in understanding the client portfolio to support preparation for meetings, and coordinate campaigns with the Loyalty team.
• Support with weekly team reporting, including liaising with stakeholders across Client Engagement and Brand Engagement teams.

Qualifications

• Passionate about Private Shopping and building authentic client relationships.
• Strong interpersonal, communication and analytical skills.
• Knowledge of trends regarding client experiences.
• Client‑facing experience.
• Excellent organisational skills, able to multi‑task to meet short deadlines.
• Flexible and ready to adapt to changing priorities.
• Experience working with a CRM system is highly desirable.
• A proactive attitude with a strong willingness to learn and work within a team, ready to help others as required.
• Good PC literacy (Word, Excel, PowerPoint, Outlook).