At a Glance
- Tasks: Provide technical support and optimise cutting-edge microscopy systems for scientists.
- Company: Join Intelligent Imaging Innovations, a leader in scientific instrumentation.
- Benefits: Permanent position with travel opportunities and hands-on experience in advanced imaging.
- Other info: Exciting travel across Europe and beyond, with excellent career growth potential.
- Why this job: Be part of a team that supports groundbreaking research in biomedical sciences.
- Qualifications: Strong electrical and mechanical skills; familiarity with microscopy systems preferred.
The predicted salary is between 30000 - 40000 € per year.
Intelligent Imaging Innovations (3i) LTD is looking for a Technical Support Specialist to join its expanding team in the United Kingdom. Primary responsibilities include performing preventive maintenance and optimizing microscopy systems. This is an exciting opportunity to join an established scientific instrumentation company designing and manufacturing cutting-edge technologies.
The ideal candidate possesses strong electrical and mechanical skills, is familiar with microscopy systems and can problem-solve with minimal guidance. Preferred qualifications include experience in fundamental optical theory and microscopy applications and familiarity with advanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescence and transmitted light (brightfield/DIC). This is a permanent position requiring both domestic and international travel.
Qualifications- Bachelor's or technical degree in related field or equivalent experience
- Strong electrical and mechanical skills
- Familiarity with microscopy systems
- Experience with advanced imaging platforms including multiphoton, light-sheet, spinning disk confocal, widefield fluorescence and transmitted light (brightfield/DIC)
- Familiarity with biomedical sciences preferred
- Electrical, technical and mechanical aptitude
- Problem solving and analysis with minimal guidance
- Communication and customer focused
- Team collaboration
- Telephone and Online Support
- Provide first response technical support to scientists at biomedical research laboratories
- Field email and phone inquiries immediately upon receipt
- Troubleshoot support issues involving software and opto-electronic hardware performance
- Document support issues and manage the reconciliation process via a case tracking system
- Customer Site Visits
- Extensive travel to customer sites is required
- Site visits involve the same type of support as email and phone inquiries, and may include software and hardware installation of microscopy platforms/systems, systemic troubleshooting, basic hardware repair, equipment relocation, annual system optimization and preventative maintenance
- Legally eligible for employment in the United Kingdom
- Work safely with lasers, optical and electrical systems; understand and follow safety procedures and maintain a safe working environment
- Travel extensively throughout Europe and abroad
- Flexibility to work outside traditional work hours as required
Technical Support Specialist employer: 3i - Intelligent Imaging Innovations
Intelligent Imaging Innovations (3i) LTD is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Technical Support Specialist, you will benefit from extensive training and development opportunities, allowing you to enhance your skills in cutting-edge microscopy technologies while working alongside a passionate team dedicated to scientific advancement. With a strong emphasis on employee well-being and a culture that values flexibility and teamwork, 3i provides a rewarding career path for those eager to make a meaningful impact in the field of scientific instrumentation.
Contact Detail:
3i - Intelligent Imaging Innovations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to professionals in the microscopy and imaging fields on LinkedIn. Join relevant groups and participate in discussions to get your name out there and show off your knowledge.
✨Tip Number 2
Prepare for those interviews! Research Intelligent Imaging Innovations (3i) LTD and their products. Be ready to discuss how your skills in electrical and mechanical systems can help them optimise their microscopy technologies.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to work with minimal guidance, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your electrical and mechanical skills, especially in relation to microscopy systems. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support Specialist position at 3i. Share specific examples of your problem-solving skills and any experience with advanced imaging platforms that makes you a great fit.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or by mentioning past experiences where you’ve successfully supported customers, we want to see that you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at 3i - Intelligent Imaging Innovations
✨Know Your Microscopy Systems
Make sure you brush up on your knowledge of microscopy systems before the interview. Familiarise yourself with the different types mentioned in the job description, like multiphoton and spinning disk confocal systems. Being able to discuss these technologies confidently will show that you're a great fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot software or hardware problems with minimal guidance. This will demonstrate your analytical skills and ability to work independently, which are key for this position.
✨Communicate Clearly and Effectively
Since the role involves providing support to scientists, practice explaining complex technical concepts in simple terms. During the interview, focus on your communication style and ensure you can convey your thoughts clearly. This will highlight your customer-focused approach and teamwork abilities.
✨Be Ready for Travel Questions
Given that the job requires extensive travel, be prepared to discuss your flexibility and willingness to travel both domestically and internationally. Share any previous experiences you have with travel for work, and express your enthusiasm for visiting customer sites and providing hands-on support.
