At a Glance
- Tasks: Coordinate project staffing, monitor profitability, and drive operational improvements.
- Company: Join 3HORIZONS, a dynamic management consulting firm with a collaborative culture.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
- Why this job: Make a real impact by optimising team performance and supporting individual growth.
- Qualifications: 3+ years in operations or project coordination, strong analytical and communication skills.
The predicted salary is between 36000 - 44000 £ per year.
Company Description
3HORIZONS is an innovative management consulting firm that empowers businesses of all sizes to achieve their highest potential.
Founded in 2005 by leading consulting professionals and university professors, we excel at merging academic theories with practical industry expertise.
We support organisations across multiple dimensions of their business, from strategic planning and execution to operational improvements and market intelligence.
From our main offices in London, Turin, and Nicosia, we serve a diverse clientele worldwide and deliver best-in-class services across a wide range of industries.
At 3HORIZONS, we don't just consult, we co-create.
Our collaborative approach not only boosts engagement but also ensures the likelihood of successful outcomes.
We value our clients' expertise in their industry and strive to build their capabilities in strategic thinking and problem-solving, empowering them for the future.
By combining our proprietary Strategy in Action software with exceptional talent, we democratise strategy making it accessible to all companies in the world - large or small.
Job Description
We are looking for a Delivery operations coordinator to join our team in London.
This is a key operational role, responsible for ensuring that the right people are deployed on the right projects, maximizing both business performance and individual growth opportunities.
The role will report directly to the head of consulting and you will act as the bridge between leadership, BD, project teams and employees, balancing capacity planning and financial considerations.
You will manage staffing allocation end-to-end, monitor project profitability, and ensure timesheet compliance to enable accurate reporting and healthy project margins.
You will also drive internal projects and operational improvements, fostering efficiency and scalability across the organization.
This role is highly collaborative: you will work closely with project managers, finance, HR, and leadership teams to align resources with demand, anticipate upcoming needs, and drive utilization efficiency.
At the same time, youll be a trusted partner to employees, understanding their skills, aspirations, and development goals to help them grow while supporting business priorities.
- What Youll Do
- Oversee the allocation of people to projects, ensuring alignment between skills, availability, and business priorities.
- Maintain a view of the staffing pipeline at both macro and micro levels with the different BD teams and updated relative software (overall business outlook as well as specific staffing needs).
- Monitor project profitability and marginality, adjusting staffing as needed to support financial health.
- Ensure accurate and timely timesheet completion, maintaining visibility on billable vs. non-billable work.
- Collaborate with leadership to forecast resource demand, identify capacity gaps, and plan ahead for upcoming projects.
- Manage and reduce bench time by proactively matching available talent to new opportunities.
- Build strong relationships with employees, supporting their career development through thoughtful staffing decisions.
- Drive fairness, transparency, and diversity considerations in staffing processes and policies.
- Report on utilization, staffing pipeline, and financial impact to leadership.
- Contribute to continuous improvement of staffing tools, processes, and systems.
- Organize proactive meetings with the leadership team to discuss insights and areas of improvement.
- Overall governance and coordination of operations-related internal initiatives.
- What We Expect From You
- 1. Operational & Business Acumen
- Operational mindset detail-oriented, structured, able to manage multiple moving parts across projects and teams.
- Business awareness understanding the link between staffing, utilization, and project profitability.
- Analytical ability capacity planning, reporting, and interpreting staffing data to guide decisions.
- 2. People & Culture
- People orientation balancing business needs with employee growth and engagement, ensuring fairness and transparency.
- Integrity and discretion handling sensitive staffing and people information with professionalism and confidentiality.
- 3. Communication & Collaboration
- Strong communication skills engaging with senior stakeholders, project leaders, and employees with clarity and confidence.
- Proactive & hard worker involving key people and ensuring things get done on time.
- 4. Problem-Solving & Adaptability
- Problem-solving anticipating challenges, proposing solutions, and adapting quickly to change.
- Flexibility adjusting priorities and approaches to ensure progress even in shifting contexts.
Qualifications
- At least 3+ years in operations, project coordination, resource management, staffing or workforce planning.
- Solid understanding of financial drivers such as margins, billability, and utilization.
- Experience with timesheet and staffing software and project reporting.
- Advance knowledge of microsoft office package (PPT & Excel) and basic understanding of Gen AI prompts.
- Strong organizational and interpersonal skills, with the ability to influence stakeholders at all levels.
- Fluency in English; additional languages are a plus.
- Experience in a fast-paced, service-oriented, or consulting/tech environment is preferred
Delivery operations coordinator in London employer: 3HORIZONS
At 3HORIZONS, we pride ourselves on being a Great Place to Work® for three consecutive years, offering a dynamic and inclusive work culture that fosters innovation and collaboration. As a Strategy Consultant in our London office, you'll enjoy competitive compensation, a hybrid working model, and the opportunity to lead impactful projects while developing your skills alongside industry experts. Join us to not only shape strategies but also empower teams, ensuring meaningful growth and success in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery operations coordinator in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Delivery operations coordinator at 3HORIZONS!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like 3HORIZONS or be willing to refer you for that Delivery operations coordinator position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from 3HORIZONS who’s on the lookout for their next Delivery operations coordinator star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Delivery operations coordinator role at 3HORIZONS!
We think you need these skills to ace Delivery operations coordinator in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at 3HORIZONS. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at 3HORIZONS
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at 3HORIZONS. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
