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For Companies At a Glance
- Tasks: Lead a team to manage client relationships and ensure top-notch service delivery.
- Company: Join a dynamic company specializing in direct mail and door drop services.
- Benefits: Enjoy a competitive salary, annual bonus, and hybrid work options.
- Why this job: Be part of a collaborative culture focused on client satisfaction and team success.
- Qualifications: Experience in account management and leadership is essential; knowledge of door-to-door services is a plus.
- Other info: This role is based in the Manchester area with opportunities for growth.
The predicted salary is between 34000 - 48000 £ per year.
Job Description
SENIOR ACCOUNT MANAGER – DIRECT MAIL / DOOR DROPS
WHAT YOU WANT TO KNOW
- £40k – £48k
- Annual Bonus
- Manchester Area – hybrid role
ROLE DETAILS
Client Relationship Management:
- Build and maintain strong relationships with senior client stakeholders, ensuring high levels of client satisfaction.
- Take responsibility for implementing new opportunities and ensuring their success.
Team Leadership & Development:
- Lead and develop a team of Account Managers and Account Executives.
- Ensure the team delivers high-quality services that meet client specifications, deadlines, and business targets.
- Set individual and team objectives to align with key business drivers and actively monitor performance.
Operational & Financial Targets:
- Ensure the team consistently meets operational and financial targets set by the business.
- Oversee the execution of services, ensuring they are delivered on time and to the required standards.
- Monitor the performance of all service delivery against agreed KPIs and SLAs, making adjustments where necessary.
Customer Service Excellence:
- Deliver exceptional customer service to clients by anticipating their needs and exceeding expectations.
- Focus on continuous improvement and operational excellence to maintain a competitive edge.
Performance Monitoring & Accountability:
- Regularly assess individual and team performance against set goals and targets.
- Take corrective action where necessary to ensure the team remains on track.
Collaboration with Account Director:
- Work closely with the Account Director to ensure overall alignment with business goals and strategy.
ESSENTIAL EXPERIENCE
Senior Account Management & Leadership:
- Managing and leading a team of skilled Account Managers or Executives, ensuring success and achieving goals.
Door to Door Services Knowledge:
- High-level understanding of Door to Door services, including customer profiling, delivery/execution, future trials, and the commercial side (e.g., Royal Mail rates and cost savings).
- Ability to leverage competitor insights from internal sources and suppliers
Print/POS Operational Expertise:
- In-depth knowledge of campaign management, print processes, and collate/pack operations.
- Understanding of commercial aspects related to print and POS.
Client Relationship & Communication:
- Effective communication and management of client stakeholders to exceed expectations.
- Ability to build and maintain rapport naturally with clients.
- Direct liaison with clients to advise on campaign print and digital solutions.
Financial & Data Analysis:
- Comfortab in analysing financial data and producing reports accurately.
- A logical, systematic approach to work with opportunities for continuous improvement.
People Management:
- Proven experience in leading teams and motivating others to achieve objectives.
Senior Account Manager employer: 3ECRUIT
Contact Detail:
3ECRUIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Make sure to showcase your experience in managing and leading teams effectively. Highlight specific examples where you've successfully guided your team to meet operational and financial targets, as this is crucial for the Senior Account Manager role.
✨Tip Number 2
Familiarize yourself with Door to Door services and the commercial aspects involved, such as Royal Mail rates. Being able to discuss these topics confidently during your interview will demonstrate your expertise and understanding of the industry.
✨Tip Number 3
Prepare to discuss how you deliver exceptional customer service by anticipating client needs. Share examples of how you've exceeded client expectations in the past, as this aligns with the company's focus on customer service excellence.
✨Tip Number 4
Be ready to talk about your experience with financial and data analysis. Highlight any relevant tools or methods you've used to analyze performance metrics, as this will show your ability to monitor and improve team performance effectively.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and leadership. Emphasize your ability to build client relationships and lead teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, showcase your understanding of Door to Door services and your experience with campaign management. Use specific examples to demonstrate how you've exceeded client expectations in the past.
Highlight Financial Acumen: Since the role involves financial targets and data analysis, be sure to mention any relevant experience you have in analyzing financial data and producing reports. This will show that you can meet operational and financial goals.
Showcase Leadership Skills: Discuss your experience in leading and developing teams. Provide examples of how you've set objectives and monitored performance to ensure success, as this is crucial for the Senior Account Manager position.
How to prepare for a job interview at 3ECRUIT
✨Showcase Your Leadership Skills
As a Senior Account Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop others.
✨Demonstrate Client Relationship Management
This role emphasizes building strong relationships with clients. Prepare to share stories about how you've maintained client satisfaction and handled challenging situations. Discuss your approach to understanding client needs and exceeding their expectations.
✨Understand the Door to Door Services Landscape
Familiarize yourself with the specifics of Door to Door services, including customer profiling and delivery execution. Be ready to discuss your knowledge of industry standards, such as Royal Mail rates, and how you can leverage this understanding to benefit the company.
✨Prepare for Financial and Data Analysis Questions
Since the role involves analyzing financial data, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions in previous roles. Consider bringing examples of reports you've created or insights you've derived from data analysis.
