Senior Account Manager

SENIOR ACCOUNT MANAGER – DIRECT MAIL / DOOR DROPS

WHAT YOU WANT TO KNOW

• £40k – £48k
• Annual Bonus
• Manchester Area – hybrid role

ROLE DETAILS

Client Relationship Management:

• Build and maintain strong relationships with senior client stakeholders, ensuring high levels of client satisfaction.
• Take responsibility for implementing new opportunities and ensuring their success.

Team Leadership & Development:

• Lead and develop a team of Account Managers and Account Executives.
• Ensure the team delivers high-quality services that meet client specifications, deadlines, and business targets.
• Set individual and team objectives to align with key business drivers and actively monitor performance.

Operational & Financial Targets:

• Ensure the team consistently meets operational and financial targets set by the business.
• Oversee the execution of services, ensuring they are delivered on time and to the required standards.
• Monitor the performance of all service delivery against agreed KPIs and SLAs, making adjustments where necessary.

Customer Service Excellence:

• Deliver exceptional customer service to clients by anticipating their needs and exceeding expectations.
• Focus on continuous improvement and operational excellence to maintain a competitive edge.

Performance Monitoring & Accountability:

• Regularly assess individual and team performance against set goals and targets.
• Take corrective action where necessary to ensure the team remains on track.

Collaboration with Account Director:

• Work closely with the Account Director to ensure overall alignment with business goals and strategy.

ESSENTIAL EXPERIENCE

Senior Account Management & Leadership :

• Managing and leading a team of skilled Account Managers or Executives, ensuring success and achieving goals.

Door to Door Services Knowledge :

• High-level understanding of Door to Door services, including customer profiling, delivery/execution, future trials, and the commercial side (e.g., Royal Mail rates and cost savings).
• Ability to leverage competitor insights from internal sources and suppliers

Print/POS Operational Expertise :

• In-depth knowledge of campaign management, print processes, and collate/pack operations.
• Understanding of commercial aspects related to print and POS.

Client Relationship & Communication :

• Effective communication and management of client stakeholders to exceed expectations.
• Ability to build and maintain rapport naturally with clients.
• Direct liaison with clients to advise on campaign print and digital solutions.

Financial & Data Analysis :

• Comfortab in analysing financial data and producing reports accurately.
• A logical, systematic approach to work with opportunities for continuous improvement.

People Management :

• Proven experience in leading teams and motivating others to achieve objectives.