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- Tasks: Coordinate maintenance schedules and ensure smooth communication between customers and engineers.
- Company: Join a dynamic Maintenance & Facilities Management Contractor with a proactive team.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in facilities management.
- Why this job: Be the key link that keeps operations running smoothly and efficiently.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
3D Personnel are looking for an organised and proactive Service Coordinator to join a Maintenance & Facilities Management Contractor. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and coordinating engineers to ensure works are completed efficiently and on schedule. This position would suit someone with experience as a Service Coordinator, Scheduler, Maintenance Planner, Maintenance Administrator, Helpdesk Coordinator, or Customer Service Administrator within a Maintenance or FM environment.
Key Responsibilities
- Scheduling appointments and reactive maintenance works for engineers and service teams
- Coordinating daily workloads and updating schedules in real time
- Handling inbound and outbound calls with customers, tenants, contractors, and engineers
- Liaising between customers and engineers to ensure smooth communication throughout works
- Raising and managing service jobs through the company system
- Monitoring progress of ongoing works and ensuring updates are provided to customers
- Prioritising urgent and emergency maintenance requests
- Maintaining accurate records, job notes, and service documentation
- Supporting the operations team with general administrative duties
Requirements
- Strong communication and customer service skills
- Excellent organisational and time management abilities
- Ability to multitask and work under pressure in a busy environment
- Confident using Microsoft Office and scheduling systems
- Previous experience within maintenance, facilities management, property services, or scheduling is preferred but not essential
- Positive attitude and willingness to learn
Service Coordinator in Paisley employer: 3D Personnel LTD
Contact Detail:
3D Personnel LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Paisley
✨Tip Number 1
Get to know the company! Research 3D Personnel and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Coordinator, you'll be liaising with customers and engineers all day. Try role-playing scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're not just there to answer questions but are also keen to engage and contribute positively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Service Coordinator in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience relevant to the Service Coordinator role. We want to see how your skills in scheduling, customer service, and coordination shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about the role and how your background makes you a perfect fit for our fast-paced environment.
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, make sure your application reflects your strong communication abilities. We love seeing examples of how you've successfully managed relationships in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 3D Personnel LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with scheduling systems and maintenance processes, as well as the key skills mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves liaising between customers and engineers, it's crucial to showcase your communication abilities. Prepare examples of how you've effectively handled customer queries or coordinated teams in the past. Practising clear and concise responses will also help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key for a Service Coordinator. Think of specific instances where you've successfully managed multiple tasks or schedules. You could even bring a simple example of how you prioritised urgent requests in a previous role. This will illustrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they handle emergency maintenance requests. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.