Wedding and Events Operations Manager in Galway

We are currently seeking an experienced Wedding and Events Operations Manager to join a prestigious 4-star luxury hotel in Galway area. This key position involves the management of events hosted in the Hotel and working closely with the wider team to ensure smooth running of these events.

Your Responsibilities:

• Monitor, co-ordinate and communicate event bookings, ensuring accuracy of billing and information, maintaining up to date profiles, and recording client feedback post event.
• Up-sell products and services throughout all event processes to maximize revenue.
• Manage the Conference & Banqueting Team to maximise employee productivity and satisfaction.
• Ensure training and event briefing takes place on time and in advance of all events.
• Ensure a detailed pass over after each function.
• Ensure a detailed brief on each function is left for other management in your absence.
• Monitor department's overall service, interaction with other departments, etc.
• Knowledge of departmental equipment - including technical equipment i.e. AV System.
• Train all Conference and Banqueting staff on the use of the AV equipment.
• Ensure that all charges of meetings, conferences and dinners are accurate and followed through prior to guest departure.
• Ensure compliance with specifications of Weddings, Conferences & Event details by working closely with Sales and other Food & Beverage Outlets.
• Ensure room is set up in accordance with customer specifications by supervising set-up staff and inspecting function rooms prior to events.
• Check rooms comfort, lighting, equipment, and temperature reporting any maintenance issues to the operations manager.
• Meet required needs of banquet orders by assuring proper inventory of all banquet equipment and supplies.
• Liaise with operations manager who will place orders for Conference and Events consumable items.
• Achieve profit goals by ensuring that negotiated conference and banqueting rates are in line with hotel profit objectives.
• Follow up with guests to determine satisfaction; measure results and establish strategies to improve the quality of the guest experience.
• Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct are maintained by all employees in the department.
• Implement strategies to improve guest service, food production techniques and efficiency.
• Focus on delivering a high level of customer/client service.
• Fully understand the pricing structure and maximise opportunity during peak and off-peak periods.
• Have an in-depth knowledge of key competition and their strengths and weaknesses versus the Group/companies.
• Build a relationship with the customers and deal with any queries they may have at any point.
• Be present for all major functions and weddings.
• Implement all hotel policies and ensure conference and banqueting team meet all service and presentation standards as agreed with senior management.
• Adhere to Health & Safety Procedures and other Company Policies and Procedures.
• Meet and greet all clients during the event phase and ensure the smooth handover of the event to the operations team for the execution of details.
• Attend weekly HOD meetings where possible ensuring a brief is received if this isn’t possible.
• Liaise and maintain a relationship with other departments to ensure the effective, efficient, and smooth running of events.

What are we looking for?

This is an excellent opportunity for an experienced Wedding & Events professional with substantial experience in a busy hotel environment to step into a key role. The ideal candidate will have a proven track record managing large-scale weddings and events, leading and developing teams, and delivering exceptional guest experiences in a fast-paced setting. You will bring strong commercial awareness, with the ability to drive revenue and manage costs, alongside excellent client-facing and organisational skills. A high level of attention to detail, confidence working across departments, and flexibility to work evenings and weekends are essential to succeed in this role.

What's on offer?

Competitive salary DOE: €40,000 - €50,000. Opportunity to work within a respected Irish hotel group in a key role.

Ready to Take the Next Step?

If you’re an organised experienced professional looking to progress your career in a role where you can truly make an impact, please send your up-to-date CV and a brief cover note to our multi-sector team for immediate and confidential consideration. Please note: Applications can only be accepted from candidates who already hold the legal right to work in Ireland.

3D Personnel is acting as an Employment Agency and Business in this recruitment. We are committed to equality of opportunity and uphold strict data privacy standards. Our Privacy Policy is available on our website.