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- Tasks: Lead a team to ensure top-notch service delivery and client satisfaction.
- Company: Join a dynamic facilities management company in Dublin, focused on excellence.
- Benefits: Enjoy flexible hours and a competitive salary of €47K-€50K.
- Why this job: Be part of a supportive culture that values leadership and client relationships.
- Qualifications: 2+ years in service management and a clean driver's license required.
- Other info: Only applicants with legal rights to work in Ireland will be considered.
The predicted salary is between 40000 - 50000 £ per year.
Client Service Manager 📍 Location: DUBLIN 15 💼 Sector: Facilities Management 🔖 Job Reference: VAC-13626 Hours – Full-time, 40 hours per week (Flexible) Annual Salary: €47K-€50K DOE Our client is seeking a Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery across multiple client sites. The role focuses on maintaining strong client relationships, fostering team performance, and supporting business growth. What You\’ll Do Team Management: Lead and support Area Managers and Supervisors. Oversee recruitment, training, and performance reviews. Ensure service standards through audits and system tracking. Client Management: Build and maintain strong client relationships. Address service issues and ensure contract requirements are met. Participate in audits and client meetings Health & Safety Compliance: Promote and oversee health and safety standards on client sites. Internal Collaboration: Work closely with internal teams to resolve issues quickly. Business Support: Support pricing reviews, service expansions, and payroll queries. Assist in TUPE processes and employee relations when needed. What You\’ll Bring Minimum 2 years of experience in service or contract cleaning industries. At least 2 years of team management experience. Full, clean driver\’s license. Eligibility to work full-time in Ireland with flexible hours. Preferred Skills Strong leadership and problem-solving skills. Ability to multitask and prioritize effectively. Customer-focused with excellent relationship management. Experience with KPIs, SLAs, and compliance audits. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Note: Only applicants with existing legal rights to work in Ireland can be considered
CLIENT SERVICE MANAGER employer: 3D Personnel LTD
Contact Detail:
3D Personnel LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLIENT SERVICE MANAGER
✨Tip Number 1
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with current Client Service Managers and learn about their experiences. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 2
Research the company thoroughly before your interview. Understand their client base, service offerings, and any recent news or developments. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and built client relationships in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your leadership and problem-solving skills.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Being able to discuss these concepts confidently during your interview will show that you understand the metrics that drive success in client service management.
We think you need these skills to ace CLIENT SERVICE MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service or contract cleaning industries, as well as your team management skills. Use specific examples to demonstrate your leadership and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and ability to build strong client relationships. Mention your experience with KPIs, SLAs, and compliance audits to align with the job requirements.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any other relevant software. Discuss your ability to multitask and prioritise effectively, as these are key skills for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 3D Personnel LTD
✨Showcase Your Leadership Skills
As a Client Service Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, how you motivated them, and any challenges you overcame. Use specific examples to illustrate your ability to lead effectively.
✨Demonstrate Client Relationship Management
This role heavily focuses on maintaining client relationships. Think of instances where you've successfully built rapport with clients or resolved service issues. Highlight your customer-focused approach and how it contributed to business growth.
✨Prepare for Health & Safety Discussions
Health and safety compliance is crucial in this position. Familiarise yourself with relevant regulations and be ready to discuss how you've promoted health and safety standards in previous roles. This will show your commitment to maintaining a safe working environment.
✨Familiarise Yourself with KPIs and SLAs
Understanding Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) is essential. Be prepared to talk about how you've used these metrics to drive performance and ensure service quality in your past positions.
