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- Tasks: Install, maintain, and repair high-end beauty and medical devices while ensuring customer satisfaction.
- Company: Join a leading company in the beauty and medical device industry, committed to quality and innovation.
- Benefits: Enjoy competitive salary, travel allowance, service vehicle, and ongoing professional development.
- Why this job: Be a key player in enhancing client experiences and contribute to cutting-edge technology in healthcare.
- Qualifications: Degree in Engineering or related field with 2-4 years of field service experience required.
- Other info: Travel up to 80% regionally/nationally; training provided for client support.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled and motivated Field Service Engineer to support installation, maintenance, repair, and customer training of high-end beauty and medical devices. The ideal candidate will have a strong background in electromechanical systems, customer service experience, and a solid understanding of working within a BSI-certified ISO 13485 quality management system. You will act as a key liaison between our company and clients, ensuring the highest level of equipment performance, customer satisfaction and problem resolution.
Key Responsibilities:
- Perform installation, calibration, preventive maintenance, troubleshooting, and repair of beauty and medical equipment at customer sites.
- Conduct on-site and remote quick start troubleshooting for clients on proper device usage and safety.
- Maintain detailed service documentation, in compliance with ISO 13485 and regulations.
- Support product lifecycle processes, including non-conformance reporting, corrective actions, and root cause analysis.
- Collaborate with Quality Assurance and R&D teams to provide field feedback and contribute to continuous improvement efforts.
- Ensure adherence to regulatory, safety, and quality standards in all service activities.
- Maintain an adequate inventory of parts and tools for service activities.
- Travel to customer locations regionally/nationally as required (up to 80%).
Requirements:
Education & Experience:
- Degree or diploma in Engineering, Electronics, Electrical Engineering, or related technical field.
- Minimum 2–4 years’ experience in field service, ideally with medical or aesthetic devices.
- Prior experience in an ISO 13485-compliant environment; familiarity with BSI certification is a plus.
Technical Skills:
- Proficiency in troubleshooting and repairing electromechanical systems, lasers, RF, ultrasound, or similar technologies.
- Knowledge of electrical safety standards, calibration procedures, and test equipment.
- Basic understanding of network connectivity and software installation.
Soft Skills:
- Excellent interpersonal and communication skills; ability to explain technical concepts to non-technical users.
- Strong organisational skills with attention to detail and time management.
- Ability to work independently and manage field schedules efficiently, in combination with Engineering Co-Ordinator.
Desirable Qualifications:
- Certification or training related to laser safety, electromedical equipment, or aesthetic systems.
- Experience with CRM/service management tools (e.g., Zoho, Microsoft).
Benefits:
- Competitive salary and bonus package.
- Travel allowance and service vehicle.
- Ongoing professional development and training opportunities.
- Company pension.
Field Service Engineer employer: 3D Aesthetics
Contact Detail:
3D Aesthetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with ISO 13485 standards and BSI certification. Understanding these quality management systems will not only help you in the interview but also demonstrate your commitment to maintaining high standards in your work.
✨Tip Number 2
Brush up on your technical skills related to electromechanical systems, lasers, and ultrasound technologies. Being able to discuss specific troubleshooting scenarios or past experiences with these systems can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service experience. Think of examples where you've successfully resolved client issues or trained users on complex equipment, as this role heavily relies on effective communication and interpersonal skills.
✨Tip Number 4
Network with professionals in the medical and aesthetic device fields. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals that could help you land the job.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly with medical or aesthetic devices. Emphasise your technical skills, such as troubleshooting electromechanical systems and familiarity with ISO 13485 standards.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the job requirements. Mention specific experiences that demonstrate your customer service skills and ability to work independently.
Showcase Relevant Skills: When detailing your experience, focus on your proficiency in troubleshooting and repairing devices, as well as your understanding of electrical safety standards. Highlight any certifications or training related to laser safety or electromedical equipment.
Prepare for Technical Questions: Anticipate technical questions related to electromechanical systems and be ready to discuss your problem-solving approach. Familiarise yourself with common issues faced in the field and how you would address them to ensure customer satisfaction.
How to prepare for a job interview at 3D Aesthetics
✨Showcase Your Technical Skills
Be prepared to discuss your experience with electromechanical systems and any specific technologies you've worked with, such as lasers or ultrasound devices. Highlight your troubleshooting skills and provide examples of how you've resolved technical issues in the past.
✨Demonstrate Customer Service Experience
Since this role involves liaising with clients, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated technical information to non-technical users and how you've ensured customer satisfaction in previous roles.
✨Familiarise Yourself with ISO Standards
Understanding ISO 13485 and BSI certification is key for this position. Brush up on these standards and be ready to discuss how you've adhered to quality management systems in your previous work, especially in a field service context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you had to troubleshoot equipment on-site or manage a challenging client interaction, and be ready to explain your thought process and actions taken.
