Logistics Coordinator // terrible* (London) [EXPIRED]

terrible* are seeking a Logistics Coordinator to join their Hoxton office. terrible* is a full-service music merchandise company. With operations across the UK, US, and EU, we are committed to ensuring that every aspect of the logistics process runs smoothly—from complex setups to quick turnaround times. We pride ourselves on our collaborative, problem-solving culture that thrives in the fast-paced and ever-changing music industry. We’re looking for a passionate and detail-oriented Logistics Coordinator to join our dynamic team. This role is perfect for someone who loves solving puzzles, has a deep understanding of the music industry, and is ready to take on the challenge of making things happen, no matter what.

Key Responsibilities

• Coordinate and manage logistics for live music tours and venues, ensuring timely and accurate deliveries of merchandise.
• Collaborate with couriers such as DHL, UPS, FedEx, and various 3PL warehouses to handle both national and international shipments.
• Work closely with clients, many of whom may be inexperienced, to guide them through the logistics process and ensure satisfaction.
• Utilize proprietary platforms (including portal*, our internal system), Aftership, and other courier platforms to track and manage shipments.
• Support the logistics team in refining processes to improve efficiency and scalability.
• Handle physical logistics tasks, including lifting and carrying boxes up to 20kg, and ensure smooth operation of equipment like trolleys for longer distances.
• Assist in resolving problems and challenges that arise during the logistics process, thinking critically and adapting quickly.
• Maintain communication using tools like Slack, Monday, and Xero to stay connected with both the team and external partners.
• Manage short-stay tour merch warehouse, ensuring proper inventory management of POS, iPads, and related tools, as well as overseeing their movements during tours.
• Collaborate with tour managers and artist teams to help plan tours and manage restocks, ensuring timely deliveries and inventory needs are met.
• Ensure smooth passage of goods through customs, proactively flagging and addressing any potential issues with shipments in advance.
• Oversee all inbound and outbound deliveries, ensuring accurate scheduling and timely fulfilment of shipments.
• Assist in setting up POS systems for tours and collaborate with the production team to ensure seamless operations.
• Manage all logistics-related billing and collaborate closely with the finance team to ensure accurate cost tracking and alignment with tour budgets.

Required Skills & Experience

• Prior experience in logistics, with a strong preference for experience in the music industry or live events.
• Familiarity with various courier platforms and 3PL warehouse systems.
• Experience with Aftership, portal*, Xero, Monday.com, and Shopify POS is highly desirable.
• Strong problem-solving skills, with a proactive attitude toward overcoming obstacles and finding solutions.
• Comfort with physical activity, including lifting and moving boxes up to 20kg.
• A love of music and alternative pop culture—understanding how music tours and venues operate is a huge plus.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
• A driving license and foreign language skills (especially French, German, or Spanish) are advantageous but not required.

Company Culture & Benefits

At terrible*, we believe in creating a supportive and collaborative environment where each team member has the opportunity to learn, grow, and contribute to the company’s success. Our team is passionate about music, solving complex challenges, and making things happen. While we value dedication, we also understand the importance of flexibility and work-life balance. We offer competitive compensation, the chance to work in a creative and dynamic environment, and opportunities to be part of an innovative company at the forefront of music merchandise.

Additional Notes

Some out-of-hours work may be required, but we offer flexibility to offset late hours within the same week. Applicants should be physically prepared for the demands of the role, with the use of trolleys provided for longer distances.

Software Used - Monday.com, Shopify, Slack, G Suite, Excel, terrible* portal, Aftership, Sortly