At a Glance
- Tasks: Lead operations for live events at Drumsheds, ensuring seamless coordination and safety.
- Company: Join Broadwick Live, a dynamic company redefining music and cultural experiences.
- Benefits: Full-time role with opportunities for growth in a vibrant, creative environment.
- Other info: Flexible hours with a focus on collaboration and continuous improvement.
- Why this job: Shape unforgettable experiences in a flagship venue while working with passionate professionals.
- Qualifications: Proven leadership in large-scale venues and strong knowledge of UK licensing regulations.
The predicted salary is between 36000 - 60000 € per year.
Role: Senior Operations Manager
Reports into: Head of Operations - Entertainment
Location: London
Contract Type: Full Time, Permanent, 42.5 hours per week
Who we are
Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks, Drumsheds, Exhibition and Magazine in London, Depot in Manchester and Brooklyn Storehouse in New York. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. Broadwick Live are home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals.
What we’re looking for
We’re looking for an exceptional and highly organised Senior Operations Manager to join the Broadwick Live team and take a lead role in shaping and delivering operations at our flagship venue, Drumsheds, setting the benchmark for operational excellence across the portfolio and the wider industry. Reporting directly to the Head of Operations - Entertainment, you will be a key operational lead responsible for planning and delivering live events at scale, ensuring seamless coordination across internal departments, external promoters, and suppliers. You’ll manage show operations from end-to-end, from pre-production and build, through to live delivery and break, while leading a team of direct reports, producing detailed documentation, and maintaining a culture of safety, efficiency, and excellence throughout. You’ll be central to the continuous improvement of operational processes and post-event reporting, playing a vital part in shaping the experience for artists, guests, and teams on site.
What you’ll be responsible for
- Event Operations – Drumsheds/Flagship Venue
- Lead the planning and safe delivery of all events at Drumsheds in collaboration with the Head of Operations - Entertainment.
- Oversee site readiness and infrastructure planning, ensuring the venue is operationally prepared ahead of every event.
- Deliver and lead key event briefings and debriefs, ensuring teams are aligned and feedback is actioned.
- Act as a key contact on site for suppliers, tour managers, production teams, and contractors.
- Support in the enforcement of licensing conditions and safety standards as outlined in the Premises Licence and Event Safety Plans.
- Be on-site throughout build, live and break, leading the operations team in real time.
- Manage pre-event planning sessions and contribute to SAG and external stakeholder engagement as required.
- Drive constant operational improvements and proactively identify efficiencies and improvements to enhance guest experience and operational resilience.
- Documentation & Reporting
- Produce and maintain essential event documentation including operational plans, build and break schedules, staff briefs, and supplier briefs.
- Own and develop comprehensive event and venue risk assessments, licensing documentation, and safety plans in line with evolving regulatory standards and best practice from the industry.
- Collate and deliver detailed post-event reporting and learnings to the Head of Operations - Live and broader senior team.
- Line manage members of the operations team, supporting their development and ensuring clear role delegation during show cycles.
- Foster a team culture that reflects Broadwick Live’s values: collaborative, accountable, resilient, and forward-thinking.
- Recruit, brief, and manage freelance and casual operations staff as required per event.
- Suppliers & Stakeholders
- Manage day-to-day supplier coordination across security, traffic management, medical, bars, cleaning, production, and site crew.
- Support in supplier procurement, briefing, and delivery oversight to ensure operational standards are met or exceeded.
- Act as a senior liaison with local authorities, community stakeholders, and licensing partners, representing the venue in external forums as needed.
- Ensure supplier costings align with pre-agreed budgets and flag variations or risks early.
- Assist the Head of Operations - Live in monitoring operational spend, identifying cost efficiencies where possible.
- Contribute to supplier budget planning, ensuring services are scoped and contracted in line with event needs.
- Understand commercial goals of the venue and ensure that operational decisions support both guest experience and financial sustainability.
You’ll need to have
- Proven experience in a senior operational leadership role at a large-scale venue or within the live music/events industry.
- Knowledge of UK licensing regulations and operational best practices for music and cultural events.
- Strong interpersonal and stakeholder management skills, particularly with promoters, local authorities, and emergency services.
- A passion for live music, combined with strong commercial and customer-service acumen.
- Excellent crisis management, multitasking, and decision-making under pressure.
- Strong verbal and written communication skills; confident with internal briefings and external representation.
- High proficiency in G-Drive, Excel, Google Docs, Slack, and event management tools.
- Flexibility to work evenings, weekends, and extended periods on site during shows.
Nice to have
- Familiarity with electronic music events and youth culture audiences.
- Experience managing documentation for licensed premises or outdoor events.
Senior Operations Manager // Broadwick / Drumsheds (London) in City of London employer: 3CM UNLIMITED GROUP
Broadwick Live is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity and operational excellence thrive. Located in London, the Senior Operations Manager role offers the opportunity to lead at the flagship Drumsheds venue, surrounded by passionate professionals dedicated to delivering unforgettable experiences. With a strong focus on employee growth, safety, and continuous improvement, Broadwick Live provides a supportive environment for those looking to make a meaningful impact in the live events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager // Broadwick / Drumsheds (London) in City of London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, and festivals to connect with people in the live music scene. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! If you’ve got experience in operations, consider volunteering at events or offering to help out at local venues. It’s a great way to get your foot in the door and demonstrate what you can do.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Broadwick Live, and express your interest in working with them. A personal touch can go a long way!
✨Tip Number 4
Keep it real on social media! Follow industry leaders and engage with their content. Share your insights and experiences related to event management. This can help you build a reputation and attract potential employers.
We think you need these skills to ace Senior Operations Manager // Broadwick / Drumsheds (London) in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operations Manager role. Highlight your experience in managing large-scale events and any relevant operational leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about live music and how your background makes you the perfect fit for Broadwick Live. Be sure to mention specific experiences that relate to the job description.
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application is clear and professional. We love a well-structured application that reflects your ability to communicate effectively with teams and stakeholders.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Broadwick Live!
How to prepare for a job interview at 3CM UNLIMITED GROUP
✨Know Your Venue Inside Out
Before the interview, make sure you research Drumsheds and Broadwick Live thoroughly. Understand their events, the type of audience they attract, and their operational challenges. This will help you demonstrate your passion for the venue and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your crisis management skills and how you've improved operational processes in previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges that could arise during an event at Drumsheds and how you would handle them. This shows your proactive approach and readiness to tackle real-world issues.
✨Communicate Your Vision
Articulate your vision for operational excellence at Drumsheds. Discuss how you plan to enhance guest experiences while maintaining safety and efficiency. This will demonstrate your strategic thinking and alignment with Broadwick Live's goals.
