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- Tasks: Lead and develop a high-performing client services team while optimising processes.
- Company: Join a well-established financial services firm with a strong reputation.
- Benefits: Enjoy a salary up to £55,000, exceptional benefits, and hybrid work options.
- Why this job: Be part of a supportive culture with genuine career progression and impactful work.
- Qualifications: Proven leadership experience, knowledge of FCA regulations, and strong communication skills required.
- Other info: Opportunity to drive continuous improvement in a growing organisation.
The predicted salary is between 33000 - 77000 £ per year.
Are you a dynamic leader with a passion for driving operational excellence and developing high-performing teams? We’re working with a well-established client within the financial services sector who is seeking a confident and experienced Client Services Manager to join their team. The position is hybrid, with an expectation to be in the office at least three times a week.
This is a fantastic opportunity for someone who thrives on managing people, optimising processes, and delivering insightful MI reporting, all while maintaining strong relationships with stakeholders and clients alike.
Responsibilities:- Leading, motivating, and developing a team to deliver excellent service and performance.
- Overseeing the client servicing team and enhancing business processes to ensure efficiency and compliance.
- Producing and analysing MI reports to support data-driven decision making.
- Acting as a key point of contact for both internal and external stakeholders.
- Ensuring full adherence to FCA rules and regulations, with a strong understanding of compliance frameworks.
- Driving continuous improvement initiatives across the team and wider business functions.
- Proven people management experience, and a natural leader who knows how to get the best out of a team.
- Strong working knowledge of FCA rules and regulations and regulatory compliance.
- Hands-on experience in process management and operational efficiency.
- Confident in compiling and interpreting management information (MI) reports.
- Excellent communication skills and the ability to influence at all levels.
- Salary up to £55,000 + Exceptional Benefits package and bonus
- A collaborative and supportive culture, with genuine career progression.
- The opportunity to play a pivotal role in a growing and successful organisation.
Client Services Manager employer: 3C Resourcing
Contact Detail:
3C Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the latest FCA rules and regulations. Being well-versed in compliance frameworks will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to achieve operational excellence.
✨Tip Number 3
Research the company’s current client servicing processes and think about potential improvements. This proactive approach can set you apart, showing that you're already thinking about how to drive continuous improvement.
✨Tip Number 4
Prepare to discuss your experience with MI reporting. Be ready to explain how you've used data to make informed decisions and how this has positively impacted your previous teams or organisations.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in people management, operational efficiency, and compliance with FCA rules. Use specific examples that demonstrate your leadership skills and ability to drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client services and how your background aligns with the responsibilities of the role. Mention your experience in producing MI reports and your approach to continuous improvement initiatives.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to influence and engage with stakeholders. Use clear and concise language, and consider including examples of successful stakeholder interactions.
Highlight Relevant Achievements: Include specific achievements related to team development and process optimisation. Quantify your successes where possible, such as improvements in service delivery or efficiency gains, to make your application stand out.
How to prepare for a job interview at 3C Resourcing
✨Showcase Your Leadership Skills
As a Client Services Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them and achieved excellent service delivery.
✨Understand FCA Regulations
Since the role requires a strong understanding of FCA rules and compliance, brush up on these regulations before the interview. Be ready to discuss how you've ensured compliance in previous roles and how you would apply this knowledge in the new position.
✨Prepare for MI Reporting Questions
Given the importance of MI reporting in this role, be prepared to discuss your experience with compiling and interpreting management information. Bring specific examples of reports you've created and how they influenced decision-making.
✨Demonstrate Your Process Improvement Experience
The company values operational efficiency, so think of instances where you've optimised processes. Be ready to explain the challenges you faced, the solutions you implemented, and the positive outcomes that resulted from your initiatives.
