At a Glance
- Tasks: Join us to design and build impactful software solutions in health tech.
- Company: 3C is a dynamic health tech company focused on improving client experiences.
- Benefits: Enjoy competitive pay, full benefits, and remote work options.
- Other info: Be part of a supportive team that values your contributions.
- Why this job: Make a real difference in healthcare while growing your tech skills.
- Qualifications: Experience with Ruby on Rails and a passion for problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Director of Client Success represents 3C in all aspects with our enterprise health system clients, including but not limited to the successful implementation of 3C, the ongoing retention of 3C and the expansion of 3C’s footprint with each client. This role serves as the main client interface, accountable to achieve client value / ROI, ensure that the client has an exceptional experience and that 3C is achieving the stated outcome on time, and within budget. This role will continually provide input on the direction of 3C’s development and strategy to ensure we maximize value for enterprise clients.
Responsibilities:
- Design and operationalize client support systems.
- Provide day-to-day leadership to 3C implementations.
- Personally ensure high levels of quality, client satisfaction, and employee satisfaction.
- Secure 100% year-over-year retention rate amongst enterprise clients.
- Introduce and secure adoption of new 3C features to increase existing footprint at each enterprise client.
- Develop expertise as a senior advisor to the Executive and Director levels in the client organizations, helping the client understand the power of 3C, how it can help their organization succeed and empowering them to take action.
Qualifications:
- 10+ years of experience in the healthcare space.
- Expertise in Care Transitions.
- Research and Data Driven.
- Systems Thinker.
Expertise in Care Transitions: Experience in care transitions gives you a deep understanding of health systems, hospitals, and their partners. You have formerly been responsible for improving care transitions, liaising with health system executives, and overseeing software and product implementations. You are knowledgeable about current practices and interested in upgrading the impact hospital staff have on patient outcomes.
Research and Data Driven: 3C is a software company that is driven by the value of data from our clients. You will be responsible for using data to guide your priorities, inform product suggestions as well as focus 3C’s internal operations team. You are comfortable with making hypotheses, mining data, and presenting conclusions verbally and visually.
Systems Thinker: At 3C, to sustain and scale is to build it, run it, manage it then give it away. You will be responsible for generating and testing ideas that will be the foundation of a long-term company strategy.
Ideal Mindset of Candidate: We are a small family company and we have clear priorities for our clients and our company. The quality of our work matters. 3C’s success is derived from our team. We care about the impact you will bring professionally and personally.
Benefits & Compensation: We offer a competitive compensation and benefits package.
How to Apply: Send resume and cover letter to careers@3c.health
Senior Ruby on Rails Software Engineer – Health Tech employer: 3C Inc.
At 3C, we pride ourselves on being a supportive and innovative employer in the health tech sector, where our team is at the heart of our success. We offer a collaborative work culture that values employee input and fosters professional growth through continuous learning opportunities. Located in a vibrant community, we provide competitive compensation, comprehensive benefits, and unique perks like team meals and transit reimbursement, ensuring our employees feel valued both personally and professionally.
