At a Glance
- Tasks: Lead client success initiatives and ensure exceptional experiences for enterprise health system clients.
- Company: Join a mission-driven company redefining healthcare with innovative solutions.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work environment.
- Other info: Collaborative culture focused on quality work and personal growth.
- Why this job: Make a real impact in healthcare while growing your career in a dynamic team.
- Qualifications: 10+ years in healthcare, strong leadership, and data-driven decision-making skills.
The predicted salary is between 80000 - 100000 £ per year.
Help Us Redefine the Future of Healthcare! 3C is looking to rebuild healthcare from the ground up. We're looking for innovative, mission-driven people who wake up each morning ready to do something bigger than themselves.
The Senior Director of Client Success represents 3C in all aspects with our enterprise health system clients, including the successful implementation of 3C, the ongoing retention of 3C, and the expansion of 3C's footprint with each client. This role serves as the main client interface, accountable to achieve client value/ROI, ensure that the client has an exceptional experience, and that 3C is achieving the stated outcome on time and within budget. The senior director will continually provide input on the direction of 3C'S development and strategy to maximize value for enterprise clients.
- Design and operationalize client support systems
- Provide day to day leadership to 3C implementations
- Personally ensure high levels of quality, client satisfaction, and employee satisfaction
- Secure 100% year over year retention rate among enterprise clients
- Introduce and secure adoption of new 3C features to increase existing footprint at each enterprise client
- Develop expertise as a senior advisor to the Executive and Director levels in the client organizations, helping the client understand the power of 3C, how it can help their organization succeed, and empowering them to take action
The ideal candidate for this role has 10+ years of experience in the healthcare space:
- Expertise in Care Transitions: Experience in care transitions gives you a deep understanding of health systems, hospitals, and their partners. You have been responsible for improving care transitions, liaising with health system executives, and overseeing software and product implementations. You are knowledgeable about current practices and are interested in upgrading the impact hospital staff have on patient outcomes.
- Research and Data Driven: 3C is a software company driven by the value of data from our clients. You will be responsible for using data to guide your priorities, inform product suggestions, and focus 3C's internal operations team. You are comfortable with making hypotheses, mining data, and presenting conclusions verbally and visually.
- Systems Thinker: At 3C, to sustain and scale is to build it, run it, manage it, then give it away. You will be responsible for generating and testing ideas that will be the foundation of a long term company strategy.
Ideal Mindset of Candidate: We are a small family company with clear priorities for our clients and our company. The quality of our work matters. 3C's success is derived from our team. We care about the impact you will bring professionally and personally.
Benefits & Compensation: We offer a competitive compensation and benefits package.
Senior Director of Client Success employer: 3C Inc.
At 3C, we are not just redefining healthcare; we are fostering a vibrant work culture that prioritises innovation and collaboration. Our employees enjoy competitive compensation, comprehensive benefits, and the opportunity for professional growth in a supportive environment where their contributions directly impact client success and patient outcomes. Join us in a mission-driven atmosphere that values your expertise and empowers you to make a meaningful difference in the healthcare landscape.
