At a Glance
- Tasks: Support healthcare innovations and enhance client experiences through effective operations.
- Company: Join a mission-driven healthcare tech company focused on redefining the future of healthcare.
- Benefits: Enjoy competitive compensation, team meals, and transit reimbursement.
- Other info: Short-term summer internship with opportunities for growth and learning.
- Why this job: Make a real impact in healthcare while gaining valuable experience in a dynamic environment.
- Qualifications: Strong communication skills and a passion for problem-solving in healthcare.
The predicted salary is between 20000 - 30000 £ per year.
Help Us Redefine the Future of Healthcare! 3C is looking to rebuild healthcare from the ground up. We're looking for innovative, mission-driven people who wake up each morning ready to do something bigger than themselves.
The Senior Director of Client Success represents 3C in all aspects with our enterprise health system clients, including the successful implementation of 3C, the ongoing retention of 3C, and the expansion of 3C’s footprint with each client. This role serves as the main client interface, accountable to achieve client value/ROI, ensure that the client has an exceptional experience, and that 3C is achieving the stated outcome on time and within budget. The senior director will continually provide input on the direction of 3C’S development and strategy to maximize value for enterprise clients.
- Design and operationalize client support systems
- Provide day‑to‑day leadership to 3C implementations
- Personally ensure high levels of quality, client satisfaction, and employee satisfaction
- Secure 100% year‑over‑year retention rate among enterprise clients
- Introduce and secure adoption of new 3C features to increase existing footprint at each enterprise client
- Develop expertise as a senior advisor to the Executive and Director levels in the client organizations, helping the client understand the power of 3C, how it can help their organization succeed, and empowering them to take action
The ideal candidate for this role has 10+ years of experience in the healthcare space:
- Expertise in Care Transitions
- Research and Data Driven
- Systems Thinker
Ideal Mindset of Candidate: We are a small family company with clear priorities for our clients and our company. The quality of our work matters. 3C’s success is derived from our team. We care about the impact you will bring professionally and personally.
Benefits & Compensation: We offer a competitive compensation and benefits package.
As our client base continues to grow, we are looking for a highly organized and efficient Operations Intern to support new implementations, manage daily client support requests, and provide input on building strong administrative systems. This is a short‑term/summer opportunity with a small stipend offered.
- Ensure that all clients have the best interaction with the 3C Support Team and are left completely satisfied
- Design and create prep materials for all new implementations
- Support and manage operational tasks throughout new client implementations
- Assist with developing systems that streamline concurrent implementations
- Complete weekly outgoing calls
- Bring enthusiasm to new ideas, offer input, and execute quickly
Skills & Experience:
- Strong communication skills
- Mastery of Microsoft Office, Google Applications, and web‑based productivity tools
- Ability to multi‑task and excel with time‑sensitive requests
- Self‑manager who can ask for help and produce results
- Interest in helping people solve problems
- Strong administrative skills (phone, email, e‑fax, etc.)
- Deep interest in healthcare
Company perks include team meals and transit reimbursement.
Client Support and Operations Intern in London employer: 3C Inc.
At 3C, we are redefining healthcare with a mission-driven approach that prioritises innovation and client satisfaction. Our supportive work culture fosters personal and professional growth, offering unique opportunities for interns to engage in meaningful projects while receiving competitive compensation and benefits. Join us in a collaborative environment where your contributions directly impact the future of healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support and Operations Intern in London
✨Tap into University Career Services
If you're looking for an internship in health sciences administration, your university's career services are gold. They often have exclusive partnerships with local hospitals, clinics, and health organisations, so get in touch and see what internships they can connect you with!
✨Join Health Sciences Groups
Get involved in professional organisations specific to health sciences, like the UK Public Health Association or local health councils. They often host workshops, talks, and events where you can meet industry professionals and find internship opportunities. Plus, you're building your network—win-win!
✨Tailor Your Outreach
When reaching out to potential internship providers, personalise your messages. Mention specific projects or values of their organisation that resonate with you. People appreciate when we show genuine interest, and it could set you apart from other candidates!
✨Look for Seasonal Opportunities
Health organisations often have busy seasons, like summer or flu season, when they may need extra help. Keep an eye out for these windows and apply early. Locking in seasonal roles can sometimes lead to longer internships or even full-time positions down the line!
We think you need these skills to ace Client Support and Operations Intern in London
Some tips for your application 🫡
Highlight Relevant Coursework:In your CV, showcase any specific health sciences courses or modules you've taken. This tells us at 3C Inc. that you’ve got a solid foundation and are genuinely interested in the field. Don’t forget to mention any projects or papers that relate to health administration!
Emphasise Your Passion for Learning:In your cover letter, let us know why you’re excited about this internship in health sciences administration. Share how this role fits into your career goals and any relevant experience—even volunteering can be a massive plus! We’re looking for enthusiasm and a willingness to learn.
Tailor Your Application Documents:Make sure your CV and cover letter aren’t just generic. Customise them specifically for this internship at 3C Inc. by including any skills that are relevant to health administration, such as organisation, communication, and teamwork. Show us that you’ve put thought into your application!
Include Certifications or Skills:If you’ve got any relevant certifications or skills—like knowledge of health informatics systems or project management—you should definitely include them. Even basic administrative skills can be valuable! This helps us see the full scope of what you can bring to the table in the internship.
How to prepare for a job interview at 3C Inc.
✨Understand the Health Landscape
If you're diving into health sciences administration, it's key to have a good grasp of the current issues and trends in healthcare. Familiarise yourself with topics like patient care policies, healthcare regulations, and even telehealth advances. This not only shows your enthusiasm but also helps you showcase your knowledge during the interview.
✨Bring a Relevant Project or Case Study
In an internship setting, it's super helpful to have a portfolio or examples of any projects you've worked on, even if they were for class. Whether it's a case study on process improvement in a healthcare setting or a research project on patient data management, bring it along! Being able to discuss concrete experiences can give you a distinct edge.
✨Show Your Interest in Learning
Internships are all about growth, so be ready to chat about how you plan to learn from this role at 3C Inc.. Think about your career goals in health sciences administration and how this role can fit into that plan. Be prepared to discuss specific skills you want to develop while contributing to the team's objectives.
✨Familiarise Yourself with Health Software and Tools
Get yourself acquainted with common software used in health sciences administration, like electronic health records (EHR) systems and other management tools. Even if you haven't used them before, understanding how they operate will show that you're proactive and ready to hit the ground running at 3C Inc.. Plus, it’ll help during any technical questions about data management or patient interactions.
